Thank you for liking my names.

The issue was my main not receiving the Phial of Fantasia veteran reward while both my alts did. I have had to recreate my ticket/issue twice. I've used ingame support and called customer service(which they were surprised at the time it was taking to resolve the issue).

I'm not posting this to get it resolved quicker or at all. I don't care anymore. I just want to publicly make known this customer service issue, which a quick google search can show you how terrible they are in general, so hopefully they can get their act together and other players can receive better service from now on.

Especially from a subscription based game, it's just mind boggling to me.