Customer Service is TERRIBLE

[THOT]

Of all the MMORPG's I have played(F2P and P2P), I have never experienced customer service this terrible. In my career, if a paying client had to wait 2 weeks for something to be resolved(which it still has not been), we would lose their business and I would surely be fired for neglect.

If I had not stupidly purchased the 60 day time card, I would end my sub ASAP and never look back. However, I put faith in this game and Square Enix to give me a good return on that 60 day investment. I was also planning on purchasing the Stormblood expansion after I leveled my character up enough to begin that story line. Definitely not happening now.

I don't even care if you all ever resolve my issue. I'm done. This type of customer service in the massive service industry today is embarrassing, and Square Enix should be embarrassed.

I will be reporting this to the Better Business Bureau. Hopefully one day you all will make changes, but knowing squenix, that is very doubtful.

[Valkyrie_Lenneth]

You should probably mention said issue in a post, so we can direct you to the proper area to put said issue.

[Jybril]

That name though...both of them lol.
What was the problem though?
Sometimes us players can help you.

[DamianFatale]

What was the problem exactly? And why is it terrible. No one can help you if you don't point out the issue.

[Tigerlilley]

Unfortunately, Square Enix is infamous for having the absolute worst customer service. Have a quick look at /r/ffxiv on reddit, you'll see dozens of stories about it Everyone seems to have to jump through hoops on fire to get anything done.

The general consensus is do not rely on email or live online chat, the only way to get any help is by phone. Which sucks for those of us out of the country.

Good luck

[THOT]

Thank you for liking my names.

The issue was my main not receiving the Phial of Fantasia veteran reward while both my alts did. I have had to recreate my ticket/issue twice. I've used ingame support and called customer service(which they were surprised at the time it was taking to resolve the issue).

I'm not posting this to get it resolved quicker or at all. I don't care anymore. I just want to publicly make known this customer service issue, which a quick google search can show you how terrible they are in general, so hopefully they can get their act together and other players can receive better service from now on.

Especially from a subscription based game, it's just mind boggling to me.

[Jybril]

Make sure you don't have mail that's blocking from the Fantasia to come in.
(It'll show red if the thing is full.) You can also try and press the Mail button
that tries to find the missing mail again. Names escape me right now lol.
It's on the top corner on the Moogle Mail.

[THOT]

Make sure you don't have mail that's blocking from the Fantasia to come in.
(It'll show red if the thing is full.) You can also try and press the Mail button
that tries to find the missing mail again. Names escape me right now lol.
It's on the top corner on the Moogle Mail.

Yeah I've done all of that. I've been around the ring on this one, it's completely in their hands now. Or I guess somewhere in the squenix office, no one is definitely touching it atm.

Thank you for your help tho!

[Valkyrie_Lenneth]

Yeah I've done all of that. I've been around the ring on this one, it's completely in their hands now. Or I guess somewhere in the squenix office, no one is definitely touching it atm.

Thank you for your help tho!

Are you sure your main hasn't already received the reward?

[Unscene]

I respect your passion. I have a hard time getting this worked up about things.