An unexpected error has occured. Exiting Final fantasy 14

[tagulilong]

Hi guys.

I badly need your help...when I click Behind the Great Wall quest the screen will load up then an error pop- up but when I try other quests there are no errors at all.

exact error message:

ffxiv_dx11.exe+E377C8
ffxiv_dx11.exe+E39DBE
ffxiv_dx11.exe+E3C885
ffxiv_dx11.exe+56EDCC
ffxiv_dx11.exe+15B702
ffxiv_dx11.exe+F017B9
KERNEL32.DLL+8364
ntdll.dll+67091
------------------------------------------------
thing I tried to fix the issue but all failed are:
- change direct 11 to direct 9
- change from full scree to windowed
- uninstall/reinstall graphics driver
- upgrade/downgrade graphics driver
- turn off/turn on PC
- resetted system settings

-----------------------------------------------
edited: forgot to add my PC specs:
i7-2600k
Asus ROG Maximus Formula 5
MSI GTX 970
1tb Hetachi HDD

-------------------------------------------------
system info base from the FF14 client:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\XB1R_\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (14393.rs1_release.170731-1934)
SYSTEM_CPU Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/19/13 10:48:15 Ver: 19.03
SYSTEM_LANGUAGE Filipino (Regional Setting: Filipino)
SYSTEM_MEMORY 8136.309MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11720.309MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.800GB SYSTEM_FREEDISC_SPACE 29.452GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 50.862GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 436.151GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 432.240GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY11
SYSTEM_GRAPHICS_CHIP GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4058.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4068.154 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8528
SYSTEM_GRAPHICS_DRIVER_DATE 8/9/2017 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4FB0952F-147F-4F2D-A1E8-D485A8313655}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {05CCCF28-F9A6-475A-A99D-F3736BD0CCDE}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8AB0DF24-2E66-4C11-A3B4-4B56B634160A}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53A080B0-17D5-11E7-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {539EABF0-17D5-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53A20750-17D5-11E7-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53A080B0-17D5-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread and 4 more pages ‎- Microsoft Edge
FFXIVLauncher
Facebook - Mozilla Firefox
Screenshots
Photos
NVIDIA GeForce Overlay
Untitled - Notepad
2017-08-21 (7).png ‎- Photos


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 26 PPAPI
MSI Afterburner 4.3.0
Blizzard App
Diablo III
Microsoft Office Enterprise 2007
EVERSPACE
Google Chrome
IDM Crack 6.25 build 25
Mozilla Firefox 54.0.1 (x86 en-US)
NVIDIA Stereoscopic 3D Driver
Overwatch
Prey v.1.0
RivaTuner Statistics Server 6.5.0
The Legend of Zelda Breath of the Wild version 1.3
Assassin's Creed IV Black Flag
Far Cry 4
Rayman Origins
VLC media player
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel® Security Assist
Intel(R) Chipset Device Software
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Mass Effect™: Andromeda
Futuremark SystemInfo
Microsoft Office Access MUI (English) 2007
Update for Microsoft Office Access 2007 Help (KB963663)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Update for Microsoft Office Excel 2007 Help (KB963678)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office PowerPoint MUI (English) 2007
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Update for Microsoft Office Publisher 2007 Help (KB963667)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Outlook MUI (English) 2007
Update for Microsoft Office Outlook 2007 Help (KB963677)
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Microsoft Office Word MUI (English) 2007
Update for Microsoft Office Word 2007 Help (KB963665)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proof (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (French) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Proofing (English) 2007
Microsoft Office Enterprise 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB3191897) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2881067) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB3191829) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2986253) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB3114426) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB3127888) 32-Bit Edition
Security Update for Microsoft Office Outlook 2007 (KB3213643) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB3203441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880507) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2956110) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3191837) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2880508) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596904) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3191828) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Security Update for Microsoft Office Publisher 2007 (KB2880506) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB3191894) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2965286) 32-Bit Edition
Security Update for Microsoft Office Access 2007 (KB2596614) 32-Bit Edition
Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984943) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB3115461) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3085549) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office Compatibility Pack Service Pack 3 (KB3203438) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2825645) 32-Bit Edition
Update for 2007 Microsoft Office System (KB967642)
Security Update for Microsoft Office 2007 suites (KB2596650) 32-Bit Edition
Security Update for Microsoft Office OneNote 2007 (KB3114456) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2984938) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB3213640) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Microsoft Office InfoPath MUI (English) 2007
Update for Microsoft Office Infopath 2007 Help (KB963662)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition
Microsoft Office 2007 Service Pack 3 (SP3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Script Editor Help (KB963671)
Security Update for Microsoft Office 2007 suites (KB3118304) 32-Bit Edition
Microsoft Office OneNote MUI (English) 2007
Update for Microsoft Office OneNote 2007 Help (KB963670)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Groove MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office File Validation Add-In
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 7 USB/DVD Download Tool
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Asmedia USB Host Controller Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
CCleaner
Mozilla Maintenance Service
Recuva
3DMark
Middle-earth: Shadow of Mordor
Outland
ABZÛ
Darksiders II Deathinitive Edition
Fallout Shelter
Vulkan Run Time Libraries 1.0.42.1
WinRAR 5.40 (64-bit)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Windows 10 Update and Privacy Settings
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Ansel
NVIDIA 3D Vision Driver 385.28
NVIDIA Control Panel 385.28
NVIDIA Graphics Driver 385.28
NVIDIA GeForce Experience 3.9.0.61
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 28.0.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 28.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.34.27
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NvvHci
Nvidia Share
NVIDIA ShadowPlay 3.9.0.61
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.90.1
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000F00
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002028
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 000020E0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000244C
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 0000234C
C:\Program Files\Windows Defender\MSASCuiL.exe 00001990
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.820.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001614
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.35063.13610.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001C0C
C:\Users\XB1R_\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001A28
C:\Windows\Explorer.EXE 00001314
C:\Windows\System32\InstallAgent.exe 000024FC
C:\Windows\System32\InstallAgentUserBroker.exe 0000251C
C:\Windows\System32\RuntimeBroker.exe 00001228
C:\Windows\System32\smartscreen.exe 0000195C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000131C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe 00002230
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000116C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000101C
C:\Windows\system32\ApplicationFrameHost.exe 00002218
C:\Windows\system32\DllHost.exe 000019FC
C:\Windows\system32\SettingSyncHost.exe 00001AD8
C:\Windows\system32\browser_broker.exe 00002264
C:\Windows\system32\conhost.exe 00001FC8
C:\Windows\system32\notepad.exe 00001094
C:\Windows\system32\sihost.exe 00001110
C:\Windows\system32\svchost.exe 00001120
C:\Windows\system32\taskhostw.exe 00001154
D:\Final Fantasy 14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001C4C
D:\Final Fantasy 14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002124
---------------------------------------------------------------

please advise what else to do or how to fix this.

thanks guys..

[Lykidy]

Did you ever fix this? I am having the exact same error

[Poggalogg]

I too am having this error, although mine happens after a few seconds of logging in. It only happens on ONE character though, I don't experience the issue on any other of my alts.