Character stuck in instance after disconnecting

[Aravell]

Date & Time: August 19, 2017 around 11:00PM GMT+8
Frequency: Once
World name: Tonberry
Character name: Aravell Auren
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Dark Knight/70
Party or solo: Party
In-game time: Unknown
Area and coordinates: Temple of the Fist
Housing: N/A
Steps:
1. Invited a friend to a party.
2. Queued for Duty Roulette Expert
3. Disconnected instantly upon entering
4. Getting error 90002 upon reconnecting
5. Connecting with another character gives the error 3102

Connection Specs
- Modem maker: Realtek

PC Specs
-=-=-=-=- System Information -=-=-=-=-
System Name: DESKTOP-PK6F41B
[System Summary]

Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.15063 Build 15063
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-PK6F41B
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3016, 27/12/2016
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale Malaysia
Hardware Abstraction Layer Version = "10.0.15063.0"
Username DESKTOP-PK6F41B\Admin
Time Zone Malay Peninsula Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.94 GB
Available Physical Memory 4.85 GB
Total Virtual Memory 9.19 GB
Available Virtual Memory 4.54 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

[Display]

Item Value
Name Radeon RX 560 Series
PNP Device ID PCI\VEN_1002&DEV_67FF&SUBSYS_04BE1043&REV_CF\4&2D78AB8F&0&0008
Adapter Type AMD Radeon Graphics Processor (0x67FF), Advanced Micro Devices, Inc. compatible
Adapter Description Radeon RX 560 Series
Adapter RAM (1,048,576) bytes
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64
Driver Version 22.19.162.4
INF File oem15.inf (ati2mtag_Polaris11DS section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1080 x 59 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF0000000-0xF01FFFFF
I/O Port 0x0000E000-0x0000E0FF
Memory Address 0xF7E00000-0xF7E3FFFF
IRQ Channel IRQ 4294967291
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\driverstore\filerepository\c0313676.inf_amd64_96bbc33bec5c7fae\atikmpag.sys (22.19.162.4, 516.37 KB (528,760 bytes), 17/5/2017 9:06 AM)


Browser Information
- Name and version of the browser currently in-use: Firefox 54.0.1
- Internet Explorer Version: 11

[Aravell]

Problem has been resolved, thank you to the support team.