''Tales of Adventure: One Summoner's Journey I'' product - no Job Questline progress

[Haplondo]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: August 6th and 7th
Frequency: All the time.
World name: Adamantoise
Character name: Haplo Ondo
Retainer name: Not applicable.
NPC name: Not applicable.
Monster name: Not applicable.
Class/Level: Summoner / 60
Party or solo: Solo
In-game time: All the time.
Area and coordinates: Everywhere.
Housing: Not applicable.
Steps:
1. Initial state: Summoner Job lvl 52, job quest on ''A Relic Reborn (The Veil of Wiyu)''. I did not have the quest required infused Erudite Picatrix of Casting item in my inventory,
2. Purchased Tales of Adventure: One Summoner's Journey I from Mog Station
3. Received consumable items from Mog Mail Station.
4. Used consumable in accordance with instructions.
5. Automatically logged out.
6. Logged back in: Summoner job is level 60 (skills up to level 60 are unlocked and useable). All items and allagan platinum pieces have been received but job questline has not progressed to "A Flare for the Dramatic" as advertised in the Mog Station store (Job Quest still on Veil of Wiyu).
7. Contacted in game support.
8. Received instructions on sorting mail, checking for unreceived attachements and requesting a re-send in the Moogle Mail system.
9. Complied with instructions and did not receive a new delivery package when using the Moogle Mail request.
10. Replied to In game support, explaining that I had accepted all items in the ''Tales of Adventure: One Summoner's Journey I'' package and that another package was not sent to me when I used the request re-delivery option in the Moogle mail system.
11. Received a response from In Game support instructing me to post on In-game bug forum.

Connection Specs
- Type of internet connection/provider: Not applicable.
- Modem maker/model number: Not applicable.

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170512-0600)
SYSTEM_CPU Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/22/12 16:24:20 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8152.023MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 16302.230MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.662GB SYSTEM_FREEDISC_SPACE 228.765GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x679A)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3050.227 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3820.012 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0157.0003
SYSTEM_GRAPHICS_DRIVER_DATE 4/10/2017 1:31:26 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (ASUS Xonar Essence STX Audio Device)
SYSTEM_SOUND_DEVICE_ID {CCE45D55-1342-4634-9CF6-7DE4EDDA858B}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/11/2013 11:09:46 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AE283350-5B3C-4F82-B633-0FCAE8A0A7BB}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 6:44:23 AM
SYSTEM_SOUND S/PDIF Pass-through Device (ASUS Xonar Essence STX Audio Device)
SYSTEM_SOUND_DEVICE_ID {B8A4A4BE-B3BC-438A-995A-0DEFE6A8B542}
SYSTEM_SOUND_DEVICE_NAME cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION 5.12.0001.0008
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/11/2013 11:09:46 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {CE06E352-AC6A-47D7-9600-01F2AE1C4ECD}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 6:44:23 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D3B58F0-1099-11E6-8001444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D3DA2E0-1099-11E6-8002444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5D3DA2E0-1099-11E6-8003444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {006C3BB0-6E24-11E6-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {006CB0E0-6E24-11E6-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {006CB0E0-6E24-11E6-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {006CD7F0-6E24-11E6-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0258F080-6E24-11E6-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome

*Edited thread to include details about interaction with ingame support in the ''steps'' section.