This forum is only for players to get help from other players. This is an account matter, you will have to contact support via website/chat/phone or in game. And while the option of this one time re roll still exists they are not throwing it out as the first option. But it might not hurt to ask of course, but at the end it might be easier to re send another potion to a different character, then restoring the old one. It's up to the customer support at this point, GL