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  1. 08-07-2017 05:00 AM #1
    DF334
    Player
    DF334's Avatar
    Join Date
    Feb 2015
    Posts
    1
    Character
    Reza Gaia
    World
    Zalera
    Main Class
    Arcanist Lv 51

    Bought Tales of Adventure: Heavensword and didn't receive it

    I bought Tales of Adventure: Heavensword yesterday which was August 5th and I waited to receive it through my Mail Delivery and I never did. I don't know if this is a bug, but I did receive a confirmation saying that It was delivered. Please Help??
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  2. 08-07-2017 06:41 PM #2
    worldofneil
    Player
    worldofneil's Avatar
    Join Date
    Aug 2013
    Posts
    2,650
    Character
    Scott Pilgrim
    World
    Omega
    Main Class
    White Mage Lv 100
    Sorry if you already checked this, but is your mailbox actually full? Although you can hold lots of regular messages, your mailbox can only have 20 messages from Square Enix themselves (veteran rewards, promotional items, etc). Check you haven't got 20 of those/delete some and then use the request redelivery option in the top right and see if that helps?

    If not, sorry you'll need to contact SE (these forums are just for players to help other players, there's no official support here).
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