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Thread: DX11 crashes

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  1. #1
    Player
    voltheiy's Avatar
    Join Date
    Apr 2016
    Posts
    6
    Character
    Voltheiy Hydrstrike
    World
    Omega
    Main Class
    Dark Knight Lv 70

    DX11 crashes

    And once again... we're at it.

    It just randomly crashes, I have no idea why.
    I've tried everything, it keeps crashing.

    Is annoying to have to uninstall stuff, install stuff and whatnot just to play a game.
    (2)

  2. #2
    Player
    DominicStone's Avatar
    Join Date
    Jul 2017
    Location
    Ul'dah
    Posts
    17
    Character
    Dominic Stone
    World
    Lamia
    Main Class
    Ninja Lv 70
    Same, ever since 4.01 patch. I played the first 2 weeks with no crashes, now this random crashapalooza. We need some recognition of this being worked upon. It's starting to get to unsubscribe levels of frustration.
    (2)

  3. #3
    Player
    Lemage's Avatar
    Join Date
    Apr 2014
    Location
    Gridania
    Posts
    186
    Character
    Lem Ayase
    World
    Kujata
    Main Class
    Paladin Lv 100
    Yup. Since 4.01 for me too. Additional Info:

    Log Name: Application
    Source: Application Hang
    Date: 4/08/2017 11:35:19 AM
    Event ID: 1002
    Task Category: (101)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-K4LQ988
    Description:
    The program ffxiv_dx11.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 82c
    Start Time: 01d30cbed2892e71
    Termination Time: 6
    Application Path: C:\Program Files (x86)\Steam\SteamApps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Report Id: e331693a-de7e-4df8-ad99-8049b1a698a8
    Faulting package full name:
    Faulting package-relative application ID:

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-08-04T01:35:19.487118200Z" />
    <EventRecordID>22898</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-K4LQ988</Computer>
    <Security />
    </System>
    <EventData>
    <Data>ffxiv_dx11.exe</Data>
    <Data>1.0.0.0</Data>
    <Data>82c</Data>
    <Data>01d30cbed2892e71</Data>
    <Data>6</Data>
    <Data>C:\Program Files (x86)\Steam\SteamApps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe</Data>
    <Data>e331693a-de7e-4df8-ad99-8049b1a698a8</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
    </EventData>
    </Event>
    (0)
    I likely won't see your replies to my posts so if it's important, /tell Lem Ayase@Kujata .

  4. #4
    Player
    ganstream1's Avatar
    Join Date
    Oct 2013
    Posts
    10
    Character
    Tau Bun
    World
    Tonberry
    Main Class
    Bard Lv 60
    I'm having the same problem and it's really annoying.

    I have friends who have the same setup as mine yet they don't experience this problem at all so I'm not sure what's the problem.

    Have tried all the solutions posted in the forum, but still nothing.
    (1)

  5. #5
    Player
    Salandar's Avatar
    Join Date
    Aug 2017
    Posts
    1
    Character
    Salandar Duran
    World
    Midgardsormr
    Main Class
    Red Mage Lv 70
    Add me to the list. Went from totally fine the last few years of playing to spontaneous crashing today. I've already tried the power saver settings, reinstalling all of my drivers, and ff14. Even changed which hard drive ff14 was stored on. But nothing works, as soon as I switch to DX11 I crash whenever the game attempts to load in. It happened initially going from the gold saucer to Limsa. I tried loading up on my laptop and changing zones, thinking maybe it was just Limsa, but that didnt work either.
    Edit: I don't have any error messages to link. The computer crashes to black, and restarts.
    (1)
    Last edited by Salandar; 08-14-2017 at 04:56 AM.

  6. #6
    Player
    Catas's Avatar
    Join Date
    Mar 2012
    Location
    Ul'dah
    Posts
    14
    Character
    Nephilis Celestia
    World
    Balmung
    Main Class
    Bard Lv 70
    http://imgur.com/a/sDHFW
    http://imgur.com/a/J9aot

    Issue is occurring for me as well, latest was just fishing in Coerthas Western Highlands:
    This issue has been happening since Heavensward at random times.
    As a legacy player, this game is quickly becoming unplayable.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Silicon Dioxide\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
    SYSTEM_CPU Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 11/09/12 13:09:45 Ver: 36.03
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16281.133MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 16281.133MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.703GB SYSTEM_FREEDISC_SPACE 18.865GB
    SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 980.220GB
    SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 198.261GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumdx.dll
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    SYSTEM_GRAPHICS_VRAM 1664 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
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    SYSTEM_GRAPHICS_DRIVER igdumd64.dll,igd10umd64.dll,igd10umd64.dll
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    SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2016 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
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    SYSTEM_SOUND_DRIVER_DATE 8/9/2016 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {4610674F-4D16-4FCE-8B77-24018A24A7CC}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
    SYSTEM_SOUND Speakers (USB Audio Device)
    SYSTEM_SOUND_DEVICE_ID {DE98E7BE-4EE1-4036-8DFE-AFA5ED618E24}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/27/2017 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
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    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
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    SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
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    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    DX11 crashes - Mozilla Firefox
    #lounge - Discord
    Windows Shell Experience Host


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 000034C8
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00003C30
    C:\Program Files (x86)\Plex\Plex Media Server\Plex Dlna Server.exe 000031F0
    C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe 00002FD0
    C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe 000032A0
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000B30
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002620
    C:\Program Files\Logitech Gaming Software\LCore.exe 00003324
    C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 000021E8
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 000032B8
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003264
    C:\Program Files\Windows Defender\MSASCuiL.exe 00003174
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.820.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001DF0
    C:\Users\Silicon Dioxide\AppData\Local\Discord\app-0.0.298\Discord.exe 000009DC
    C:\WINDOWS\Explorer.EXE 0000173C
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000180C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000019D8
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    C:\WINDOWS\system32\SettingSyncHost.exe 00003318
    C:\WINDOWS\system32\conhost.exe 00002FA0
    C:\Windows\System32\RuntimeBroker.exe 00001CB4
    C:\Windows\System32\SystemSettingsBroker.exe 000029F4
    C:\Windows\System32\igfxpers.exe 00003234
    C:\Windows\System32\smartscreen.exe 00002D10
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A64
    X:\Oculus\Support\oculus-runtime\OVRServer_x64.exe 000005C0
    X:\Program Files (x86)\ViveSetup\PCClient\web\apps\phone\nw.exe 000039CC
    c:\windows\system32\sihost.exe 00001AD8
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    c:\windows\system32\taskhostw.exe 00001B78
    (0)
    Last edited by Catas; 08-14-2017 at 10:57 PM.

  7. #7
    Player
    Txbunny's Avatar
    Join Date
    Aug 2017
    Posts
    3
    Character
    Txbunny Loche
    World
    Siren
    Main Class
    Thaumaturge Lv 44
    When I go to play the game, I log in, click play, and then get the error (fatal directx error 3000000). My system is running directx 12. I have been playing with no problems other than a bit laggy, but I just figured that was my internet. What can I do to get back on game?
    (0)

  8. #8
    Player
    Scenic's Avatar
    Join Date
    Jun 2017
    Posts
    44
    Character
    Umbreon Nightshade
    World
    Cactuar
    Main Class
    Bard Lv 70
    I had this problem and what fixed it for me was taking my gpu out and giving my system a good cleaning. Probably unrelated but it's worth a try. Also I've seen people mention running a chkdsk fixed their issues.
    (1)

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