When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: August 3; ~09:10PST
Frequency: 1
World name: Faerie
Character name: E'lric Anethara
Retainer name:
NPC name:
Monster name:
Class/Level: RDM 64
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. Joined 8v8 Training Match in the Feast
2. Confirmed Queue
3. Loading Screen
4. Loading Screen will not exit and remained black
5. Chat screen showed match ongoing
6. Match Ends
7. Client Crashes

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument F:\My Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/30/09 15:13:23 Ver: 08.00.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8116.340MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 16230.859MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 244.960GB SYSTEM_FREEDISC_SPACE 123.726GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 220.701GB SYSTEM_FREEDISC_SPACE 51.346GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 6570M/5700 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x68C0)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1012.844 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3802.170 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1172
SYSTEM_GRAPHICS_DRIVER_DATE 12/20/2012 4:08:04 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9379878C-6E8E-4F7B-BE60-318534FDEA58}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 2:44:24 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A0F5A8C0-9935-4826-BF11-45B475DC3628}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 2:44:24 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26BFB90-3C93-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26D0D00-3C93-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26D5B20-3C93-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26DA940-3C93-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Snipping Tool
Aether full 3.1 - Microsoft Word (Product Activation Failed)
Microsoft Excel (Product Activation Failed) - Stormblood Notes and Nodes
#chit-chats - Discord
botsu.kdbx - KeePass
AMD:CCC-AEMCapturingWindow
DataCardMonitor
Sticky Notes


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 26 NPAPI
Battle.net
Blade & Soul
KeePass Password Safe 2.30
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
NCSOFT Game Launcher
NovaRO
PowerISO
Prepros 5.2.0
Steam
Terraria
XCOM: Enemy Unknown
Starbound
Magicka 2
Papers, Please
FINAL FANTASY XIII
Don't Starve Together Beta
Magicka
Anno 2070
Sublime Text 2.0.2
Tattoo
TeamSpeak 3 Client
Twine 2.1.1 (remove only)
VLC media player
Windows Live Essentials
WinRAR archiver
WinSCP 5.1.7
XAMPP
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Windows Live Installer
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft XNA Framework Redistributable 3.1
Minecraft
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Windows Live SOXE Definitions
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WD Drive Utilities
Skype™ 6.11
Smoothping Elite
Windows Live UX Platform Language Pack
Windows Live SOXE
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
ATK Hotkey
Windows Live PIMT Platform
Ubisoft Game Launcher
MSVCRT
WD Security
Microsoft_VC80_CRT_x86
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Visual Studio 2012 x86 Redistributables
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
PDF Settings CS6
Blade & Soul
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows Live UX Platform
Windows Live Communications Platform
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
D3DX10
NVIDIA PhysX
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Catalyst Control Center - Branding
Adobe Creative Suite 6 Master Collection
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Catalyst Control Center
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Live Essentials
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM (01/19/2011 1.0.0009.0)
Conexant Audio Driver For AMD HDMI Codec
ETDWare PS/2-x64 7.0.5.9_WHQL
Microsoft Security Essentials
Starbound
Don't Starve
Creativerse
Viridi
Stardew Valley
Oxygen Not Included
Sublime Text 2.0.2
USB2.0 UVC 2M WebCam
Windows Live Language Selector
Windows Live ID Sign-in Assistant
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
WD SmartWare
7-Zip 9.20 (x64 edition)
AVG 2014
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD APP SDK Runtime
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Microsoft .NET Framework 4.5.1
Microsoft Silverlight
ASUS Power4Gear Hybrid
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
AMD Catalyst Install Manager
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Security Client
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
SES Driver
Microsoft Xbox 360 Accessories 1.2
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ATK Hotkey\HControlUser.exe 00000D04
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe 000014A4
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe 00000CEC
C:\Program Files (x86)\KeePass Password Safe 2\KeePass.exe 00001168
C:\Program Files (x86)\PowerISO\PWRISOVM.EXE 00000D0C
C:\Program Files\Elantech\ETDCtrl.exe 00000AB8
C:\Program Files\Microsoft Office\Office14\EXCEL.EXE 0000141C
C:\Program Files\Microsoft Office\Office14\WINWORD.EXE 00001A80
C:\Program Files\Microsoft Security Client\msseces.exe 00000ACC
C:\ProgramData\DatacardService\DCSHelper.exe 000008C8
C:\Users\User\AppData\Local\Akamai\netsession_win.exe 00000404
C:\Users\User\AppData\Local\Discord\app-0.0.297\Discord.exe 00000FF0
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe 000008B0
C:\Users\User\AppData\Roaming\DRPSu\DrvUpdater.exe 00000BDC
C:\Windows\Explorer.EXE 00000354
C:\Windows\System32\StikyNot.exe 00000898
C:\Windows\system32\Dwm.exe 000007CC
C:\Windows\system32\SnippingTool.exe 00001648
C:\Windows\system32\taskhost.exe 00000750
C:\Windows\vsnp2uvc.exe 00000AA0
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001738
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001A70

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:
Laptop Model Number: