Reinstate transfers to Omega server?

[dgabrielm]

I've been looking for an open thread/place to post this and here seems like my best bet.

Feeling a bit let down by the blocking of transfers to Omega because I came from an NA server and a mate of mine who's recently returned to the game can't play with me now because he's locked out of Omega. Not too keen on the idea of him transferring to a different EU server to play over PF because that'll also lock him out of Omega for a while if the service is suddenly reinstated.

But that's the point; we don't have any information about when transfers to Omega are going to be reinstated and it's leaving me in anguish, wondering when. There were incentives for moving but I feel now like we're being punished for it. There are people who stayed behind to either sell or collect the auto-demolition cash for their FC properties who are all locked out.

I want to know what's going to be done about this.

[MistakeNot]

We do indeed not know when the transfer block will be lifted. Most likely SE does not know for sure either - it is almost certainly dependent on how server populations evolve.
The transfer block was instated because Omega was filling up a bit too quickly, so they stopped transfers before it became congested.

My guess (which is only a guess) is that the transfer restriction will be lifted at the same time as the "New server" label is removed. As to when that will happen - your guess is as good as mine.

Transferring to another EU server would not lock your friend out of moving to Omega when the transfer lock is lifted, unless he moves to a preferred or new server. Characters that transfer to a New or Preferred server cannot use the transfer process again for 90 days, but characters moving to some other server are not under that restriction.

[dgabrielm]

Could someone from the SE team please respond to this?

The thing is, I called the FF14 support line and they claim conveniently to have no control over transfers and that it is therefore not their problem. The game master in game told me there was nothing he could do and advised me to post in the forums to make my grievance known and when I called the general Square Enix line the receptionist refused to put me through to anyone to talk about it and said to call the FF14 support line, which as I mentioned earlier is throwing its hands in the air claiming it's someone else's problem.

The WTS is a separate service from the main game so consumer rights can't help me, the support team are just a buffer of apologists who can't actually help me and are not successfully giving the illusion of good customer service and the company itself remains silent on the issue.

Please, stop rewarding customer loyalty with indifference; give me an answer,

Rufus

[worldofneil]

Could someone from the SE team please respond to this?

SE rarely reply on the forums so please don't hold your breath waiting for an official response, but as the person above said, they probably don't even know the answer themselves yet, so they really don't have anything to tell us.

I also have a friend who didn't transfer in time who is now cut off, but he has since transferred to another world in our datacentre and until they open transfers again he plays with us over party finder. It's not as convenient and he has to pay two transfer fees (one to where he is now and a future one to transfer to Omega as it's very unlikely to still be free when it reopens), but at least he can play with us. Suggest your friend considers doing the same? As long as he *doesn't* pick a preferred or new world, they'll only be locked to that new world for 3 days (not 90). Transferring gil across may be an issue if he has a lot, but then Omega will also likely have regular gil limits when the transfer becomes available again.

I'm sure SE will give us information when they actually know something, if nothing else it's in their best interests to open it as soon as possible so they can collect more transfer fees! They used to give us loads more information on their roadmap/plans, but every time things slipped/didn't work out as originally intended the NA/EU community as a whole took up pitchforks to them, so now they give us very little information until they're fairly sure about something, so I just don't see them even giving an approximation now. Happy to be proved wrong though...

Sorry, but we just need to be patient. Keep checking the launcher/lodestone!

[dgabrielm]

Hi mate,

My expectations are completely in check, I know what the company is like and I know that my argument is going to fall on deaf ears. I'm just looking at this in the context of a consumer rights issue; it's in the same ball park as pre-ordering games making the developers lazy, we keep giving money unconditionally and they keep walking all over us. The company is tip-toeing around the legislation that protects our interests and they know that our attitude, as you kindly demonstrated with your message, is that we'll just bend over and take it. Therefore while I understand that the odds are against me, I am trying to make an appeal to the company on principle, rather than hope.

[worldofneil]

Sorry, but what legislation? Consumer rights?

The game is up and running... SE aren't obligated to make every server available for transferring to (no matter how much we'd like...) and there's still 60+ other servers that are still accepting transfers so that service is still very much up and running.

They also haven't removed the ability to play from the server you're currently on, so I don't see how any consumer rights are affected here. The terms of service actually say they can technically shutdown the game at anytime they want with no notice to you (although unlikely as not that it's in their interest to do so!)

Transfers are blocked to help distribute the players and for system stability. Do you really want them to just keep allowing people onto servers until they overload, because that is what you're asking...

[dgabrielm]

Hi mate,

The WTS is a separate service from the main game and unless someone pays for it and SE don't deliver it; it doesn't come under consumer rights. If SE took away our ability to play the game as you say, it would come under consumer rights. I'm not arguing that consumer rights have, in their current state, been affected by the stoppage of transfers to Omega. We seem to agree on that point. I think it's the curse of forums and different ways of speaking that end up making a lot of threads devolve into misunderstandings and ultimately get moderated. I'll explain more clearly what I mean in the hopes that it will prevent this thread slipping further down.

[dgabrielm]

The reason I think this is a consumer rights issue is precisely because it doesn't come under consumer rights at all. We don't have anything like a consumers' union and so if we ever feel that something the company does something unfair, we pretty much have nowhere to turn. If I'd had a consumer rights claim, I wouldn't be posting in a forum. The only reason I'm posting is because my GM advised me to do so if I wanted my point to be sent up the line because there's no other way. I'm just concerned with the wider issue that we as consumers are a bit at the mercy of the game company because ultimately we want to play the game and probably won't stop whatever they do.

Also, it's ok if we disagree about whether or not the company has been unfair. Perhaps I was wrong, perhaps I had a point, but, I've at least proved that the company doesn't care what I think, lol.