Unable to obtain achievement data

[Magewhiz]

Date & Time: 31/7/2017 10:36 am
Frequency: All the time since 4.0 update

World name: Moogle
Character name: Belgarath Radagast
Retainer name: None
NPC name: None
Monster name: None
Class/Level: All Class and levels
Party or solo: Solo
In-game time: approximately 2:00am
Area and coordinates: All of Eorzea
Housing: None
Steps:
1. Open Achievements
2. Click on a Achievement
3. Game says "Unable to obtain achievement data. Try again later"

Connection Specs
- Type of internet connection/provider: Fiber/Spark
- Modem maker/model number: Huawei/Spark HG659b

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/28/16 19:53:50 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32698.602MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37562.602MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.984GB SYSTEM_FREEDISC_SPACE 155.440GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1816.182GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 1366.562GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.015GB SYSTEM_FREEDISC_SPACE 1326.488GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11158.938 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16349.301 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 5/1/2017 12:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 2752 (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {ECBF69F8-10E7-429F-A7D7-274E4C60E8AC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/19/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {251AFFF5-C20B-46F8-9C1F-8C98FE39CB77}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7997
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/22/2016 00:00:00
SYSTEM_SOUND Speakers (3- USB PnP Sound Device)
SYSTEM_SOUND_DEVICE_ID {BDC04277-F524-4C34-84B6-593D70BC567C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/19/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30754630-5384-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30754630-5384-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30754630-5384-11E7-8005444553540000}
SYSTEM_INPUT_NAME USB PnP Sound Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Firefox 54.0.1 (32-bit)
- Internet Explorer Version: 11.483.15063.0

[Elrisivana]

Greetings, Belgarath Radagast!

Thank you for your patience with the investigation into your report, and we apologize for any inconvenience this has caused you. In order to thoroughly investigate this matter, the development team would like to confirm which Achievements are not displaying for you. We would also like to confirm if you have tried any alternate means of viewing Achievement data. Once you have provided that information, we will make sure to escalate the details to the development team for further investigation.

Thanks again for your cooperation and your patience!