FF14 Support and NO Resolution

[Fu_Hao]

(4 of 5)

But I have seen this happen before AND Chat Support SENT me there. Frustrated with waiting 4 days, I hopped on to Chat Support to explain to them the situation and how long I felt neglected as a customer (seriously, my replies are being ignored and I'm just being given copy+paste message) and Agent Kyle closed the chat on me! We spoke for a few minutes and he continued to make my complaint feel ridiculous and kept trying to tell me he was done with the conversation. I tried to tell him that I was fully aware he thought my complaint was ridiculous and I asked him if it was really that unreasonable? I asked him if he were at a restaurant, ordered something and disliked it, would the staff make him stick with his order? No, they would take his dish back and bring him something he'd enjoy. Right after I sent that, he pasted the "good-bye" response and closed the chat on me and eliminated all contact I had with him.