FF14 Support and NO Resolution

[Fu_Hao]

(Part 2 of 5)

I recently came back to the game by purchasing a subscription, the expansion, a class boost, and a Phial of Fantasia. I loved everything except what I did with the Fantasia. I have had friends in the past who submitted a ticket the same-day and the GMs were helpful and sent them a new Fantasia so they could revert the changes or change to whatever else they liked. I do not feel as though I am as immersed in the story with my character because of the changes I made, and I did not think it unreasonable to ask if it'd be okay to be sent a new one so that I can be happy with my purchase. First I sent an e-mail and received the generic response that replies to anyone with the keyword "phial of fantasia" (I swear!!!) that they can't refund me my money or item (but I explained I don't want my money back, I just can't afford to buy another one within the same WEEK of purchasing).