I Can't unlock Emanation (Extreme)

[Zorkoi]

Hello,

Date & Time: 26.07.2017
World name: Lich
Character name: Icez Magicstar
Class/Level: Summoner 70

Steps:
1. I have done all main quest as Stormblood line and I have done Emanation normal
2. I have done quest "The Lady of Bliss"
3. Problem is that I do not see quest for Emanation Extreme or any of Stormblood Extreme scenario quests.

I did contact support_eu and they give this answer:

Dear Icez,

We understand that you have checked that you meet all the requirements to unlock the Emanation dungeon. Therefore, in order to resolve your issue we advise that you visit our official bug report forums which can be found at the following address:

http://sqex.to/kBy

When creating a new thread in this section, you will be provided with a template to fill in. Your issue will then be investigated as soon as possible.

Thank you for your understanding and we apologize for any inconvenience caused.

Regards,

- The FINAL FANTASY XIV Game Master Team"

So I really hope this bug can fix as soon as possible.

-Icez Magicstar-
Lich

http://prntscr.com/g0huj5

[Ignnis]

Speak to the wandering minstrel in Kugane near the shopping area. Speak to him twice! First time is just an intro cutscene then you talk again about the primals (you have to talk again to unlock the second primal too) I also assume you've cleared the MSQ too.

[Zorkoi]

Speak to the wandering minstrel in Kugane near the shopping area. Speak to him twice! First time is just an intro cutscene then you talk again about the primals (you have to talk again to unlock the second primal too) I also assume you've cleared the MSQ too.

Hello,

I resolve this and now got this dungeon open.

-Icez Magicstar-