Appeal to Square Enix regarding subscription prices for BR and RU

[Holygriever]

Hey everyone! IT WORKED!

...kinda. Sorta.

Get a load of this: THIS.

They acknowledged the price increase (finally), and acknowledged how much of a screw-up the communication on the issue was. They are not changing the prices back permanently, but they are:

1 - Changing them back for 69 days (nice), starting on august 16th, after which they will revert to the increased prices. This effectively gives us 60 days notice, plus a chance to top off our subs to 180 days if we so desire.

2 - Will be giving us 30 days, free of charge.

While this is not exactly the change we were championing for in this thread, as we still believe that it would be beneficial to both the players and SE to implement regional pricing in order to make the game more affordable and populated (and not just to BR and RU markets, mind you), this is, nonetheless, an acknowledgement in SE's part of the poor handling of this change, plus reparations for the grief caused by said change.

Now, if this is enough or not, that will be down to each and every indiviaual player. But at least SE has taken a step back and took the necessary measures so that us, BR and EU players, will no longer feel as much wronged as before. Mind you, had SE taken these measures at the moment these changes were put in effect in the first place, this whole thing would not have blown up in their faces nearly as much as it did. But I digress.

Fact is, considering this is a monolithic profit-driven japanese company (i.e., not very much flexible, if at all), this is probably the best we could have hoped for. And I would like to believe we played a part in enacting this change, my fellow Eorzeans. So, I salute you all, and I thank you for your engagement on this matter.

Cheers~

Midnight Marvin

[Rymm]

Wow... I'm shocked, and pleasantly so. This is so much more than I would have ever expected from SE. While I certainly wouldn't have complained if they had decided to keep regional pricing in some form, going as far as they are to make up for things is way, way more than I had thought was possible. In all honesty, I would have been satisfied with the first paragraph or two of that announcement, acknowledging our position and apologizing for how they handled things.

Way to restore my faith in your CS department, SE. Good job.

And a big thank you to Holygriever, Seturian, Doppelshifter, and all the other players who organized the appeal and the ones who banded together to support it and bring this to SE's attention.

[Ronivan]

For me actually it meant nothing at all. At least I finally know where to stand for, which is not paying for the price asked. I wish I could know this before Stormblood, I could have invested my money in somewhere else. I prefer pretty much buy another Steam game than pay this sub. I've to say I'm still pissed off, and probably not going to recommend the game nor buy any more products from SE in following years. All I had to say for the SE answer is, thanks for nothing.

[ArcanoJones]

As of August 16th prices will be reverted back to the old prices for a period of 2 months. That is more than a fair warning and also very generous of SE.


http://na.finalfantasyxiv.com/lodest...362.1498768220

It appears they are even going to give you 30 days free for those that had to pay the increased price. SE has shown they care about their customers.

[Ronivan]

As of August 16th prices will be reverted back to the old prices for a period of 2 months. That is more than a fair warning and also very generous of SE.


http://na.finalfantasyxiv.com/lodest...362.1498768220

It appears they are even going to give you 30 days free for those that had to pay the increased price. SE has shown they care about their customers.

Nope they don't, this was just some kind of way to try to make amends for fooling people buying the Stormblood. If they really care, they would have announced this before Stormblood, not after everyone brought it, and now are left with a game they can't afford anymore. SE can take back this useless 30 days, the end will be the same. I don't know why I give a %$# of coming back here to waste time.

[IzumiOgata]

Although this was not the best possible scenario I still take my hat off for SE.

They didn't need to do all that they did, but this was honestly the best way to keep a balance with their interest and a bit of "Sorry, our bad" for us.

I wasn't expecting anything anymore, but this leaves me pleased enough as it is.

[Jybril]

We did it guys! I'm happy for other players now.
Good job standing as a team for this.

[Paladinleeds]

I'm gobsmacked. I wasn't expecting much of anything to come from SE about this. Sure, I still believe regional pricing would be the way to go (for the purposes of equity not equality), but in light of the situation, temporarily reverting the prices to give people chance to prepare, AND to give the affected users 30 days free gametime. I just... wow. I'm absolutely blown away. Sure, I'm not affected by this, but you have to hand it to SE, that was well done.

Now, since equality is what they're after... how about bringing us British users in line with everyone else (you know, to keep in consistency with your post SE)?

[Chekir]

To all my colleagues on this difficult road, I salute you. (ಠ_ಠ)/ (ಥ_ಥ)7 We did it.
I must say that I did not count on free time or something similar. Even though regional prices will be lost soon and many players can leave after this, this is a generous step towards the community, holding prices for 2 months will allow players to decide for themselves whether they want to play after that or not. I take off my hat in front of you SE. You were able to resolve such a difficult situation.

[Demafogotto]

Huh, i didn't even hope anymore for an official response anymore.

But they didn't only do that, they reverted the price for a bit AND give out freebies?

I'm pleasantly impressed. As i'm able to accept the new price anyway, now i have no grudges in doing so.