I've spent months trying to fix this direct x error I get while playing. I've contacted the square enix customer support, and I got copy pasted a page which I said in my message I had already tried as a step to fix it. So, I'm here on the forums, looking for any possible help I might get.

Specs:

AMD Radeon R9 380
Intel i5-6600k
8 GB of ram

This error occurs fairly randomly during gameplay; pretty much anything I'm doing can cause this error to pop up.

List of steps taken to attempt to resolve issue:
-Used DDU to remove all drivers, then reverted back to multiple different graphics driver versions which other people had posted worked for them (none worked for me)
-Updated graphics card to latest drivers and beta drivers (neither worked)
-Tried playing in fullscreen as well as borderless windowed
-Changed graphics settings in game (even on complete minimum settings, crashes still occur)
-Uninstalled and reinstalled the game multiple times
-Made sure there was an exception for windows firewall for the game
-Removed peripheral USB devices to create a "simpler" environment
-Closed every single program other than FFXIV and ran the game
-Changed start-up settings to remove any unnecessary programs from booting up

I'm at my wits end. I have no idea what else to do. My only "solution" is to play on direct x 9, which stutters horribly despite having stable 60 FPS.

I just want to be able to play the game. I have no idea how to make that possible other than what I've already done. I cannot afford a new graphics card; this one is less than a year old, and I have absolutely no issues with any games other than FFXIV.

Worth noting, this was not always the case. The game used to run very smoothly without any direct x errors in the past.