Quote Originally Posted by captainpicard View Post
This mental image was funny. The thing is, do you genuinely think they make these terrible decisions with the best intentions, believing they are wise decisions? Or do you think a lot of this horrid choices are intentional to as some have said, extend the "content"?

I don't know which scares me more.
What scares me more is that they wouldn't give a damn.

A guaranteed way of alienating any customers you have in the long-term.