Nhisso...really not trying to sound like a fangirl here....but...here we go!
Square Enix's FFXIV is further from the mindset that you made them out to be. These folks are down to earth, they are very humble. They are also compassionate about their job. They put 8 years of development into 4 years of development making Realm Reborn WHILE AT THE SAME TIME, adding content to FFXIV 1.0. Some of them literally slept in their cubicles sometimes days at a time.
The development team sacrificed their after hours work for FOUR YEARS to make this game a game that truly lives up to the "Final Fantasy" name.
Yoshi, bowed and then cried saying he was so sorry because the Realm Reborn launch wasn't smooth. How many developers do you know cries while apologizing to his fans? Um no one??
So, good sir, you are further from the truth if you think Square Enix doesn't care for you. They may not be your mother and make sure you eat your cereal but they are are here for us for this game.