Steam payment HUGE price increase!

[Ailis]

I was wondering, since some players advocate that SE is in their right doing this and is not breaking their own ToS in increasing prices without warning, then would it be the same if they decided to do a price 'adjust' for USD paying players if they decided to adjust USD to Yen at some point?

Probably not because it would be affecting them and not random people they can't sympathize with in the internet.

[Ckrownz]

I assume that someone sent a new ticket (I presuppose this because people are sending their responses a lot), so anything new ?

[Nezia]

I assume that someone sent a new ticket (I presuppose this because people are sending their responses a lot), so anything new ?

From what I've seen from people that talked to me and people who posted on FB and even here, there are 2 kinds of tickets people are making:

1 - simple asking for a refund: this one has always ended with a decline, since from steam own ToS when selling games, there are very well strict conditions for someone to ask for a refund, and since SE waited exactly 1 month to increase the prices asking for a refund won't do much with don't some argument.

2 - ask for a refund alleging that the game publisher broke their own ToS(4.1 paragraph) and thus you can no longer play the game: People doing this kind of tickets are usually receiving responses like "we will be sending this issue for a proper investigation, we thank you for your patience.", not a denial nor acceptance, which I understand, since Valve is not SE they have no business being up to SE ToS and stuff, then they need to make a proper investigation in order to take a position.

"YOU ARE DREAMMING IF YOU THINK STEAM WILL GIVE YOU A REFUND", nope, I'm not, it has happened before, namely No man's sky and the latest batman game, where even no longer being in the traditional refund policy, Valve understood that the buyers had been tricked by the publishers and either did not receive what they paid for(no man's sky) or could not play the game they paid for(batman).

[Ckrownz]

sorry for the snip.

Do you think that this enrage of the community will bring fruits ?

[ShujiMikami]

Do you think that this enrage of the community will bring fruits ?

We can't say anything for certain yet. For now all we can do is attract more people to discuss the issue and voice their opinions.

If this will bring a change to SE pricng policy (i.e. make themn revert the changes) - good for us, we'll be able to return to the game without any issues.
If not - a lot of us will just have to quit and move on. Which is a shame, since a lot of the RU/BR players have invested a huge amount of their time into this game, and the idea of having to spend three times more workhours to afford the sub isn't really exciting for any of us.

[Nezia]

Do you think that this enrage of the community will bring fruits ?

Hum... let me put my sincere thoughts here.

SE is a company, and like any company they think only about money. Never misunderstand things, companies are not your friends, but they get a lot of money if they make you think so, after all the only goal of any company is making money, things like environmental care and social thought are nothing but propaganda to attract people and make money, as I said before, they get a lot money if they make you think they care.

It is also important to note that most mmo players are not loyal to game, they come for the hipe of the expansion and then leave the game 4~12 months later, which is ok and not reprehensible in any way, they paid for it, they use it as much as they like for as long as they like. In other words, a lot of money companies like SE or Blizzard gets from their games comes from selling the expansions, not monthly payment.

From the above, I believe that it is safe to infer that (at least in Brazil) SE believes they will make some profit from this change, since even if let's say 60% of the Brazilian players leave the game thanks to the price increase, a big portion of them are people from the previous group that would leave the game in some time anyway and the players that remain paying increased prices would in the long therm make up for the ones who left.

All this said, the only way for changes to happen is if SE understands that the change in monthly payment in such a shady manner made them lose money. Steam downvotes help, because the overview of the game may influence future possible players, the same goes for social media posts(like this one or facebook) and journalists or youtubers thoughts on the matter.

But the thing that pretty much would make SE revert the prices all by itself would be Steam deciding to refund the game/addon. The money the company had for guaranteed would suddenly start to leak from their wallets, and this they cannot suffer. And don't think they would be ashamed to go back on their actions and/or apologize or would be too proud to do so, no, companies don't know such things as shame or pride, as said before, anything goes for money.

[Paladinleeds]

But the thing that pretty much would make SE revert the prices all by itself would be Steam deciding to refund the game/addon. The money the company had for guaranteed would suddenly start to leak from their wallets, and this they cannot suffer.

I'm not sure even that would work. I mean if you look at all the "restrictions" they have in place, SE will continue to march to the beat of their own drum. What I do hope however is Steam do an automated refund for ALL BR/RU/other affected regions. Like, people don't even ask for the refund, they just get it. That would mean a huge chunk of change lost for SE as you say, and it wouldn't be a trickle if Steam refund them all at the same time, it would be a huge slash into their profits that would be harder to miss than the trickle.

So a question, how do you try to refund SB? Steam not allow it cuz i played "obviously" more then 2 hours and declined my reason, or its done by MogStation?

Use the reasoning of explaining how SE has made the game unplayable due to the price increases exactly one month after the release of SB with no official warning, used as a deceitful method to obtain money for the product without having to provide the continued service.

[Katsuragi_]

Is purchasing from the steam platform itself the only way to get more play time if you have a Steam account?
Can't people purchase pre-paid cards or something?

Just wondering, mine is a standalone account.

[Velxeor]

In Russia now the subscription is more expensive than the client itself)) It's funny that the cost of the game was calculated not at the rate of the dollar to the ruble but subscription at the rate.

[Aronys]

ARR has been cheaper than the sub for EU since HW came out at least. This is nothing new.