Not quite sure how this happened. I set up my wife's account years ago and we play on Ultros. I simply bought an online upgrade to Storm Blood, applied it to her account and when she logs on she's directed to the wrong region and it doesn't allow me to change it. It looks like it's placing me onto the Japanese region which is odd as there's no way it could have been registered in that region.

I bought her upgrade from the main web site and the code was applied to her NA account. Is it possible that they gave me the wrong region code for the upgrade? If this is the case, how does one fix it?