there is a huge difference in having a negative opinion about something in game, and being a troll.

I too played FFXI, for 7 years infact, was in FFXIV Alpha/Beta, and release, played for 30 days and stopped, because I felt it was not ready for me yet. I waited all the way till 1.8 and I started to see some promise, so I started playing off and on again. Now that 1.20 is out and 1.21 is well on its way, the game is starting to get to that "I want to play" point.