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  1. 07-13-2017 04:37 PM #1
    Juzelle
    Player
    Juzelle's Avatar
    Join Date
    Feb 2015
    Location
    Gridania
    Posts
    11
    Character
    Juzelle Apohrae
    World
    Lamia
    Main Class
    Archer Lv 100

    QA/Customer Service Quality has dropped ~significantly~ since SB Launch

    Customer support has gotten really poor of late, with canned/macro'd responses for issues unrelated to the initial ticket. I'd suggest putting a moratorium on these kinds of auto-generated messages, because to be on the receiving end of one feels like: "I don't value you as a paying customer to even bother looking at your ticket".

    I'm sympathetic to the plight of a GM, especially as a former QA, but these kinds of responses have just got to go.
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    Last edited by Juzelle; 07-13-2017 at 04:49 PM. Reason: cut & paste fail
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