SE does need to intervene. The community seems as toxic as never before, and it is just sad to see. Plus, I can foresee many people giving up the game because of such behaviour. They do need to punish the ones kicking for no reason. Being abusive, and mean to others. Do not just tell them "No, no, here, sit 30 mins in the corner and calm down." because that is not a real solution, and it will drive the "nice people" away from this MMO sooner or later.