Mother's account is locked

[Lustaria]

Although if you log into Mogstation, there is an option to manage your account which brings you to an ancient-looking FFXI site where you SHOULD (I will fact check this after I make this post and edit accordingly.) be able to change the email yourself. I know this because I did this myself.

Edit: I was correct. Just highlight the tab 'Square Enix Account settings' and click 'Update Account Information' and it will bring you to a site that lets you change your email among other options. (They also seem to have updated the website since I last updated my email. It's not ancient anymore, lol.)

...Just hope your mom remembers the information required for the security question.