Lost Gil during 90k

[myanth]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 6/20/17 - 11:30pm EDT
Frequency: Once
World name: Excalibur
Character name: Jase Ironfist
Retainer name: Guerrique, Daffodil
NPC name: Summoning Bell
Monster name: None Encountered
Class/Level: WAR 70
Party or solo: Solo
In-game time: Unknown
Area and coordinates: Mist, summoning bell near 1-40.
Housing: Outside Mist 1-40
Steps:
1. Retrieved Gil from retainers, approximately 250k between both through intermittent connectivity.
2. Received 90002 error.
3. Logged back into game.
4. Retainer Gil was 0, my gil was unchanged from the amount before retrieving from retainers.

Connection Specs
- Type of internet connection/provider: FiOS Gigabit
- Modem maker/model number: Verizon G1100

■ PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 3007
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16317.191MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19052.770MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.921GB SYSTEM_FREEDISC_SPACE 93.067GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8110.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.596 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8253
SYSTEM_GRAPHICS_DRIVER_DATE 6/6/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8110.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.596 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8253
SYSTEM_GRAPHICS_DRIVER_DATE 6/6/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (RIG Game Audio)
SYSTEM_SOUND_DEVICE_ID {BBED7C4E-AB5F-4E20-9612-FF1DC456F6A3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2490FF04-26F5-48DE-A284-1523E3D958EB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7910
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2016 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7FF4816D-B59B-452A-92CD-F69D5E29744E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7910
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2016 00:00:00
SYSTEM_SOUND Headset Earphone (RIG Chat Audio)
SYSTEM_SOUND_DEVICE_ID {AFEF901D-967E-488A-B6DF-F211C404D494}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9014B10-D431-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9014B10-D431-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9014B10-D431-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9014B10-D431-11E6-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9014B10-D431-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9014B10-D431-11E6-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9014B10-D431-11E6-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B43C80-D44C-11E6-8001444553540000}
SYSTEM_INPUT_NAME Plantronics RIG Surround
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B46390-D44C-11E6-8002444553540000}
SYSTEM_INPUT_NAME Plantronics RIG Surround
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3B46390-D44C-11E6-8003444553540000}
SYSTEM_INPUT_NAME Plantronics RIG Surround
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9014B10-D431-11E6-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {02B12D80-1C8A-11E7-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

PC Model Name: Custom Built
PC Model Number: N/A

Gamepad Manufacturer: Microsoft
Gamepad Model Name: Xbox One via Wireless Adapter
Gamepad Part Number: Unknown

Browser Information
- Name and version of the browser currently in-use: Google Chrome
- Chrome Version: 59.0.3071.115 (Official Build) (64-bit)

[Elrisivana]

Greetings, Jase Ironfist!

Thank you for your patience with the investigation into your report, and we apologize for any inconvenience this has caused you. In order to thoroughly investigate this matter, the development team would like to confirm the amount of gil you had before it was lost. Once you have provided that information, we will make sure to escalate the details to the development team for further investigation.

Thanks again for your cooperation and your patience!