Never rewarded after "A horse outside" F.A.T.E.

[Robo-Trigger]

I am very frustrated with this as it has happened everytime and I should have the 12 horns required by now but I am never rewarded what I earn.
I'm fed up of this one problem effecting me and just want my items and never have to deal with this problem gain.
This is the ONLY fight that gives me problems, during S rank hunts my connection does not drop completely.
I have been to live chat support and they told me to ask the in-game GM but they then told me to make a post here.


Date & Time: 19th June( ? ) -> 9th July onwards.
Frequency: All
World name: Phoenix
Character name: Yuuya Lullaby
Retainer name: None
NPC name: None
Monster name: Ixion
Class/Level: Monk 70
Party or solo: Party
In-game time: N/A
Area and coordinates: The Loches
Housing: None
Steps:
1. "A horse outside" F.A.T.E. spawns
2. Ixion is attacked
3. Every character in the area freezes including boss instantly or near boss death
4. disconnection symbol appears above character
5. attempting to use certain actions results in crash to login screen
6. character is 'still in world' making login impossible
7. after 5mins or so I am able to login
8. boss is gone, no reward has been given, other party members got max reward. ( 2 horns )

Connection Specs
- Type of internet connection/provider: Wired, BT internet
- Modem maker/model number: BT home hub 3

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD Ryzen 5 1400 Quad-Core Processor (8 CPUs), ~3.2GHz
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SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22662.898MB
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SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4050.188 MB
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8233
SYSTEM_GRAPHICS_DRIVER_DATE 5/17/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F5380516-7548-4584-ABEC-88428A4E72AF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {012A448C-8E0C-4F83-A9B2-F1972376B904}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2014 00:00:00
SYSTEM_SOUND S240HL-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1D048A12-FC77-4964-9398-DA43C0F4150B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/15/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8B81DFA5-360C-45B4-AD2B-6105016B92D6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8040
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2D3A5D20-4286-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2D3E06A0-4286-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2D3EC9F0-4286-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {463132A0-649A-11E7-8001444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: None
Laptop Model Number: None

Gamepad Manufacturer: None
Gamepad Model Name: None
Gamepad Part Number: None

Browser Information
- Name and version of the browser currently in-use: Chrome
- Internet Explorer Version: 11

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