Support Desk is stuck on Retrieving Information

[Leifon]

My support desk is stuck on retrieving information and I've rebooted everything and
nothing is working

I'm also constantly getting the "Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab." since a report I've made on July 6th

Date & Time: July 7th 2017, 3:26 pm cst
Frequency: Constantly as of July 6th 2017
World name: Gilgamesh
Character name: Leifon Altugle
Area and coordinates: The Feast, Everywhere


■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\StevenVo\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/20/15 11:38:07 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32651.672MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 65301.527MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.917GB SYSTEM_FREEDISC_SPACE 804.157GB
SYSTEM_STORAGE V:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 61.968GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6045.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16069.836 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7892
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2017 7:59:25 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6045.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16069.836 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7892
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2017 7:59:25 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F352AB1C-1E4E-41AC-89FA-F151436E132D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7076
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2013 5:25:24 AM
SYSTEM_SOUND Speakers (Samson Meteor Mic)
SYSTEM_SOUND_DEVICE_ID {6B08DBBC-5FBA-430D-A0C3-B825B9B90FB6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 5:40:58 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8A5B10B0-0395-4676-9D4D-7666B7C36A02}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7076
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2013 5:25:24 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A8F56450-81CA-11E6-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AAB6EA70-81CA-11E6-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB0A3A90-81CA-11E6-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AC1C94F0-81CA-11E6-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29D01010-B541-11E3-8004444553540000}
SYSTEM_INPUT_NAME Gaming keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B94D9410-B6C1-11E4-8001444553540000}
SYSTEM_INPUT_NAME AVRG750U
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29D03720-B541-11E3-8005444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29D05E30-B541-11E3-8006444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29D08540-B541-11E3-8007444553540000}
SYSTEM_INPUT_NAME Osmium Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1079F60-E885-11E6-8001444553540000}
SYSTEM_INPUT_NAME Samson Meteor Mic
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B2A793C0-E885-11E6-8002444553540000}
SYSTEM_INPUT_NAME Samson Meteor Mic
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0



-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\MSI\MSIRegister\MSIRegister.exe 000010B8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001094
C:\Program Files (x86)\CyberPower PowerPanel Personal Edition\pppeuser.exe 00000F54
C:\Program Files (x86)\Dexpot\Dexpot64.exe 000008E0
C:\Program Files (x86)\Dexpot\dexpot.exe 00000828
C:\Program Files (x86)\Dexpot\plugins\DexControl.exe 00000A34
C:\Program Files (x86)\Dexpot\plugins\Wallpaper Clock.exe 00000A24
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe 000008A8
C:\Program Files (x86)\EPSON Software\FAX Utility\FUFAXRCV.exe 0000102C
C:\Program Files (x86)\EPSON Software\FAX Utility\FUFAXSTM.exe 00001038
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002924
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 0000153C
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00000FF0
C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe 00000DE4
C:\Program Files (x86)\MSI\Live Update\Live Update.exe 0000109C
C:\Program Files (x86)\Maxthon5\Bin\Maxthon.exe 000017D4
C:\Program Files (x86)\Mudfish Cloud VPN\mudfish.exe 00003200
C:\Program Files (x86)\Mudfish Cloud VPN\mudflow.exe 000033DC
C:\Program Files (x86)\Mudfish Cloud VPN\mudrun.exe 0000295C
C:\Program Files (x86)\Mumble\mumble.exe 000009DC
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 000015B4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000794
C:\Program Files (x86)\Samson\SoundDeck\SoundDeck.exe 00000468
C:\Program Files (x86)\Samsung Magician\Samsung Magician.exe 00000AFC
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe 00000CF4
C:\Program Files (x86)\mIRC\mirc.exe 00001174
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE 000003C8
C:\Program Files\Elgato\SoundCapture\SoundCapture.exe 00000AF4
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000013D4
C:\Program Files\Logitech\SetPoint II\SetPointII.exe 00000F2C
C:\Program Files\Microsoft Security Client\msseces.exe 00000AE0
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00000CC0
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000AD8
C:\Program Files\ShareX\ShareX.exe 00000808
C:\Program Files\Speccy\Speccy64.exe 00001AB8
C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe 00000E88
C:\ProgramData\Oracle\Java\javapath\java.exe 000020F8
C:\Windows\Explorer.EXE 00000840
C:\Windows\SysWOW64\DllHost.exe 00002798
C:\Windows\System32\spool\drivers\x64\3\E_YATIKDE.EXE 00000DD0
C:\Windows\system32\Dwm.exe 00000814
C:\Windows\system32\SearchFilterHost.exe 00002E88
C:\Windows\system32\cmd.exe 000022F0
C:\Windows\system32\conhost.exe 00002438
C:\Windows\system32\igfxEM.exe 00001998
C:\Windows\system32\taskeng.exe 000005D4
C:\Windows\system32\taskhost.exe 0000074C
C:\Windows\system32\wuauclt.exe 00001BC8
V:\Steam\Steam.exe 00000CAC
V:\Steam\bin\cef\cef.win7\steamwebhelper.exe 0000111C
V:\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000379C
V:\Steam\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002DBC

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-