Hello Pence and thanks for replying,

Issue is a weird one, cause their accounts are not officially created as this error happens on entering the 8 digit code to finalise account creation. And once the error code comes up, they can not retry as it says email is used by a Square account, but can not even log in to proceed with their account. They have sent in tickets to Square as they working (damn real life getting in the way hehe) currently, but its sad to pay 60 bucks for a game, to be hampered by a rather bad account creation system in which stops them from using the product they bought.

Hopefully they will get some insight from their support ticket once they get home or in a day or two. As they both considering returning the product (Game store has offered that as its not the first time this has happened from this game stores clients the salesperson mentioned, seems a common error which Square should be rectifying asap). Which would be a shame as the game is great now and would like to have more of my family playing with my wife and I.

I'll keep my fingers crossed my lads get this sorted with Square asap.