Thread name: PS4 - Preferred World Free Play Time not earned at Level 30
Date & Time: July 2, 2017, some time between 8:00PM and 9:00PM
Frequency: Once
World name: Zalera
Character name: Rhia'non Lamass
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/level: Lancer/30 at the time it occurred, now a Dragoon/32.
Party or solo: n/a
Race: Miqo'te remale
In-game time: Unknown
Area and coordinates: n/a
Housing: n/a

At the request of the GM that replayed to my Support email, I have created this thread. A similar thread is present in the Technical Support forum: http://forum.square-enix.com/ffxiv/t...ed-at-Level-30

Here is the text from the opening post for that thread:

Good evening.

Around the time the Preferred World incentives were introduced, I created a new character on the Zalera server. Yesterday (July 2, 2017), I hit level 30 with that character. However, I have yet to receive any notification about the 15 days of free play time. So far, the other two people I play with have earned their free play time. They hit level 30 on their characters around a day or two prior to me and were notified pretty quickly.

I do have a current recurring subscription via credit card going, but I'm not sure if that would factor into this at all. Is there anything I'm missing about this promotion? The XP bonus active for Zalera works just fine, so no issues with that. If I missed out on the free play time, then it's no big deal. If I haven't, though, then it would be nice to have.

If any other information is necessary, please let me know. Thanks.
And here is the text from the email replay I got for my support ticket (Ticket #7277970):

Hello and thank you for your GM call.

We understand that you may have encountered an error in-game, and we apologize for any interruption to your game play this might have caused. To ensure that this matter is addressed in an accurate, timely manner, please submit a Bug Report by creating a post on our official forums, located at http://forum.square-enix.com/ffxiv.

We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at http://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.

We appreciate you contacting us about this matter. Should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team