Is there an easy fix to an overwritten service account?

My girlfriend's laptop is on the fritz so I purchased her a copy of FFXIV for PS4. When registering, she accidentally clicked on "Create a New Service Account" and it seems to have overwritten her profile completely.

When logging into the Mog Station, it shows that she has registered her PS4 copy with all expansions, but her Windows copies are gone. In addition to that, she reupped her subscription yesterday and went from having 60 days to having 30. My guess is the 30 is from her free month for registering the PS4 copy.

When logging into the Lodestone, her character is flat out gone. In fact, I'm posting on her behalf because she isn't able to post anything in the forum because she doesn't have a character.

I've submitted a ticket, but everything I'm reading sounds like we may be completely out of luck. She really, really, doesn't want to start over, and I don't blame her.

Can anybody at least give me some good news as far as her character data being recoverable, or that her time card she entered yesterday isn't lost forever?

Please help!