I've been told by phone support to post here to try to get the attention of someone that can actually help.

I recruited my girlfriend to play. We've both been playing well over 300 days each. The thing is, I've never received any rewards past the draught chocobo and 10 feathers. I should have 25 by now.

I've submitted 7 tickets in a row, and no one has been helpful, or even signed their name to the tickets. How do I fix this?