No matter what I did, I couldn't get any type of help, so I pretty much gave them $25. I pressed no to the idiotic server recommendation that definitely shouldn't be popping up at the very end of character creation screens, so I don't understand how I got on Lamia, but not only did I get poor service, but they pretty much took my money since they seem extremely limited on what they can do if their game causes issues.

I'm spoiled by the amazing CS from Blizzard I suppose, but do be careful with the things you spend money on in this game. I can see I'm far from the first one that has had issues, but I just had to chalk it up to a loss and move on.