The constant disconnects

[bloodSp3c]

what is being done to fix this constant 90k disconnects???

90k'd 5 times in a single trial roulette, and not just today, been hapening over 2 weeks now.

this is f****** unbelievable

[Sneakaboo]

I've contacted support and this is what I got.

Thank you for contacting the Square Enix Support Centre.

It does appear there is a problem specifically with the ISP Ziggo in the Netherlands. We would currently advise that you please post to the forum so that we can keep an active list of this. We have also added your information to internal tracking. As well, if you have not already, please try contacting your ISP.

You may also wish to try these troubleshooting steps to see if they assist at all. First ensure that you are using a wired connecting instead of WiFi to connect to the internet.

- Flush your DNS cache
- Press Window + R
- Type cmd.exe and hit return
- Type ipconfig /flushdns then hit return

After you have flushed your DNS we would like you to change to use Google's DNS. Connectivity can often be improved by using an alternative DNS server such as the ones provided by Google. Alternate servers can often be faster and more reliable than the ones provided by your ISP. There are directions for this under 'Microsoft Windows' on the following link; https://developers.google.com/speed/...dns/docs/using

We do apologise for any upset caused and thank you for your patience while the error is under investigation.

Kind regards,

The Square Enix Support Centre team

Result:

- The issue resolved it self, I still changed it to Google DNS to see how it would work out.
No connection issues in ARR, WOW for some reason didn't connect as fast.
Changed the DNS back.

- I've been able to play for three days, than the problem came back again

- Changed DNS to Google DNS, still disconnects

- Changed <Network Settings> and edit UPnP 1 to UPnP 0 , no result

- Did another flushDNS/router reset/defrag etc , no result

- Changed UpnP back and kept Google DNS, no result

- Just went back to my original ziggo, no result.

- Replaced the network cable, no result

- Checked with ziggo if they have done any maintenance or anything, nothing.
Keep in mind when I bought stormblood the game worked fine for 1.5 week.
Than as the patches started rolling this issue came back.

I've had this issue before with ARR and contacted ziggo about it 3-4 times.
It has been the reason I quit ARR a couple of years ago.
Ziggo back there stated very clearly that this is a problem that lies with SE.
That was after they have been trying to help me with the issue, at the end the guy joked 'you might want to go back to wow'.

I've asked SE kindly to at add some sub days, as I simply cannot play the game as long as it keeps kicking me out.
I think losing 15 days of sub days because of this is quite a lot, it is asking for a lot of patience.


Personally I'm not interested in the back and forth between Ziggo and SE, regardless of who's fault it is.
All I see is that all the advice SE give do not work and that every other game works except ARR.
I would gladly take a refund but I don't see that happening.

Though as it stands now I've pretty much had enough of SE and their servers for a life time.

[Bionetto]

on all day and now getting 3 in a row.

[Sneakaboo]

It seems random, though I don't see SE communicating much about it.
I guess they are hoping just like us, that it is going away.

[Fireforge70]

I think pretty much all of NA is experiencing this.

[YuzukiHibiya]

I've been experiencing disconnects like crazy and I am so disappointed by it, I play on the NA servers and have never had this many issue until the launch of Stormblood, HW was never this bad...with a paid sub. it frustrates me even more losing time I've paid for because of 90k disconnects, get it together.... like for real though.

[Deogranian]

Same disconnects here in Denmark. I can play 30-40 minutes before getting disconnected. Happens in dungeons, trials, open world.

It started after patch 4.01 with the odd random disconnects but after patch 4.05 it happens every session.

[Kyouki]

This (EU) morning i got kicked from the server and the dungeon server 3 times in less than 45 minutes... It is happening again

[Ultear_Milkovich]

I've had 11 Errors 90006 over the last 72h. I'm in the EU (France), I play on PS4. It rarely happened to me before.

Interesting fact: due to my job I have two physically distinct ADSL lines at home, one being with Orange and the other one with OVH (a French ISP who provides solutions for business internet needs).

I've tried to connect to FFXIV with both of them over the past 3 days and I obtained Errors 90006 on both. I've also checked my cables, switchs etc.

Also I have no Internet issue with other online activities. It looks like a 100% FFXIV connexion interruption to me.

[suzzaku501]

Having the same issue. only current fix is to use a VPN. hope they sort this out soon