The constant disconnects

[Robbie]

State/Country: Scotland,UK and EU player

Date/Time: Starts between Midnight and 1:00am

When did the issue start happening?: 5/7/2017

Frequency: Anytime i do a Raid, Dungeon, and or Trial. Basically any Instanced activity. Also seems to be 90% worse in group activity, making it unplayable unless i want to mine and craft only, also quests are mostly doable but it does happen on them too.

How often does the issue occur?: Every time i enter instanced activity.

Character Name/World: Rhaegar Targaryen of Balmung.

Location of your character: Duty's, dungeons or trials.

[Telanthropus]

So after getting disconnected about 4 more times while trying to do the MSQ, I decided to run tracert with the NA data center during a severe lag moment, with a 90006 disconnect about 30 seconds after this finished. Most of it looks normal, except for this section here:

 
  7    45 ms    44 ms    44 ms  ae0.bx01.toro.on.aliant.net [207.231.227.53]
  8    46 ms    44 ms    45 ms  ae52.edge1.Toronto2.Level3.net [4.31.208.9]
  9     *        *        *     Request timed out.
 10    51 ms    49 ms    49 ms  NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]
 11    50 ms    50 ms    52 ms  ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
 12   119 ms   122 ms   159 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 13   115 ms   127 ms   114 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 14   129 ms   131 ms   132 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 15   138 ms   136 ms   136 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 16   136 ms   136 ms   136 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 17   136 ms   134 ms   136 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 18     *      136 ms   135 ms  204.2.229.234
 19   135 ms   136 ms   135 ms  204.2.229.9

Hopefully that can help.

[Ridiant]

State/Country: UK - England
Date/Time: July 3rd - 6:00am GMT
Frequency: Every time.
Character Name/World: Ridiant Dragoncrest - Balmung
Steps: Able to log in and move throughout the world freely, however upon entering any dungeon, duty, or instances (Such as the new one to unlock the new raid) the disconnecting symbol appears next to my characters name and I can no longer deal damage, I am still able to take damage, see other peoples damage, talk in chat, and see others talk at this point and then get disconnected from the game soon after with a 90002 error code.
Thanks.

[Zanmato]

State/Country: Sweden
Date/Time: 4th of July 2017, after patch 4.01 maintenance.
Frequency: Always.
Character Name/World: See info.
Steps: Queue for any instanced content, deliver any attack, teleport, or cast any spell results in a 90002 error disconnecting from the game. Am able to walk around, and chat.

[Pypa]

State/Country:Florida, USA

Date/Time: 07/07/2017

When did the issue start happening? Since SB Launch

Frequency: Multiple times daily

How often does the issue occur?See Frequency

Character Name/World: Pypa Sacerdos / Sargatanas

Location of your character: Goblet W4 My House

Steps: Log in set DF que and ran to MB as I clicked it boom. Has happened after telelporting, entering/exiting raids, dungeons in fact all zoning. No R0 or warning just boom. PC hardline, Laptop wifi and ps4 hardline all same thing

[PharisHanasaki]

State/Country: Mexico
Date/Time: July 4th
Frequency: Happened twice while in PVP today, once while in duty. Before last night maintenance it happened at least once per hour, sometimes I'll get kicked again as soon as I logged back in while in duty. It is worth mentioning that even if I don't get kicked I lag a lot. Everything freezes for a few secs.
Character Name/World: Same as forum
Location of your character: Currently in Lavender Beds, no issues there.
Steps: Issue only happens when joining any Duty. From dungeons to PVP. I have lots of lag/freezes while in duty and get kicked randomly (90001 or 90002).

[Squintina]

So after getting disconnected about 4 more times while trying to do the MSQ, I decided to run tracert with the NA data center during a severe lag moment, with a 90006 disconnect about 30 seconds after this finished. Most of it looks normal, except for this section here:

 
  7    45 ms    44 ms    44 ms  ae0.bx01.toro.on.aliant.net [207.231.227.53]
  8    46 ms    44 ms    45 ms  ae52.edge1.Toronto2.Level3.net [4.31.208.9]
  9     *        *        *     Request timed out.
 10    51 ms    49 ms    49 ms  NTT-level3-90G.NewYork1.Level3.net [4.68.110.74]
 11    50 ms    50 ms    52 ms  ae-3.r24.nycmny01.us.bb.gin.ntt.net [129.250.5.61]
 12   119 ms   122 ms   159 ms  ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
 13   115 ms   127 ms   114 ms  ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
 14   129 ms   131 ms   132 ms  ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
 15   138 ms   136 ms   136 ms  ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
 16   136 ms   136 ms   136 ms  ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
 17   136 ms   134 ms   136 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
 18     *      136 ms   135 ms  204.2.229.234
 19   135 ms   136 ms   135 ms  204.2.229.9

Hopefully that can help.

Not sure about everyone else, but yours looks like a level 3 node issue (a hop node your ISP is passing through).

I remember 2 years ago a bunch of Verizon people, myself included, in the US had issues connecting because of a level 3 node they were using while pretty much everyone else was playing fine and the thing we had in common is our traces also timed out after a Level3.net connection.

[Telanthropus]

Not sure about everyone else, but yours looks like a level 3 node issue (a hop node your ISP is passing through).

I remember 2 years ago a bunch of Verizon people, myself included, in the US had issues connecting because of a level 3 node they were using while pretty much everyone else was playing fine and the thing we had in common is our traces also timed out after a Level3.net connection.

I've heard of people having problems with Level3 when I started looking into this, for sure. Was there any solution at the time, or is it just something to wait for Square to sort out?

[Squintina]

I've heard of people having problems with Level3 when I started looking into this, for sure. Was there any solution at the time, or is it just something to wait for Square to sort out?

Well a level3 issue isn't really something SE can do anything about, it's another company (think of it this way, your ISP pays Level 3 to borrow their hops so that they don't have to build their own). But back then a major DDOS attack to FF14 caused the level 3 hop to overload (or something), which didn't just affect FF14 but also other websites/services traffic routed through that same hop node. I remember some (but not all) of my remote clients at work could no longer be accessed. Enough people complained to their ISPs about it after the community lectured people on what level3 meant and eventually the ISPs contacted Level3 and Level3 fixed their pathing.

http://downdetector.com/status/level3/map/

And it looks like they're having issues again.

I also remember another game I was playing (ish, was at endgame, nothing to do) had issues and that game company reached out to level3 directly to report that a bunch of players on their own forum was encountering issues with them. I suppose SE could also do that if other people report the same issue you're having.

Once again, not saying that this is what's affecting everyone, but it could certainly be a % of the people currently having issues.

[Kyouki]

I am not routed via level3.net and i had the same constant 90002 disconnects after the omega patch.