The constant disconnects

[Turel]

State/Country: Netherlands
ISP: Ziggo
Date/Time: 18/7/2017
When did the issue start happening?: since 17/7/2017 around 2:00 pm (gmt+1)
Frequency: continuously
How often does the issue occur?: After i log in, wait 5 seconds then get 90k error.
Location of your character: Everywhere
Steps: Just logging on, i get into the game then get disconnected with error 90002 or 90006 after 5 to 10 seconds

[Mokkis]

State/Country: Netherlands
Date/Time: 17/07 - 2017
Frequency: Constantly. sometimes even getting 90006 in loading screen.
Location of your character: Rhalgr's reach
Steps:
Reset router, reset network card. Nothing seems to help.

[Broenwyrn]

Same issue, also Netherlands, started today, 18/07, provider is Ziggo. I tried to restart router and everything. Every time I'm in an area with a lot going on (NPC's, players) but also in instances I just get 90006 errors constantly. Sometimes I get it when I log in. Everything worked fine last week, what gives?

[BlueDragonKing]

State/Country: Netherlands
ISP: Ziggo Bussines
When did the issue start happening?: since 15/7/2017
Frequency: continuously
How often does the issue occur?: After i log in, wait 5 seconds then get 90006 error.
Location of your character: Omega

[Suteki_Geon]

State/Country: Netherlands
ISP: Ziggo
When did the issue start happening?: since 17/7/2017
Frequency: continuously, only on my main Character
How often does the issue occur?: After I teleport. Or open any kind of window prompt. Or log in.
Location of your character: Shiva

[BlueDragonKing]

State/Country: Netherlands
ISP: Ziggo Bussines
When did the issue start happening?: since 15/7/2017
Frequency: continuously with the main Character (Omega World)
How often does the issue occur?: Personage has a delay, is thrown out of the server every time, Teleport gives a lot of trouble. Duty finders run fixed and server disconnected connection

New Character created in world (Zodiark) what works fine but transfer of my main Character to Zodiark is not possible must wait for 90 days
Square Enix tell all the time that the problem is not on there servers but on mine ISP what is not possible because then a second Character should also not be worked.

If Square Enix does not seem to solve the problem, or if the ISP scams it, they will be paid by the users, so you can expect some more service from a game maker like Square Enix. And also the possibility that you can not move a character from the world even if you want to pay is different.

Hopefully Square Enix will do everything possible to solve this problem as quickly as possible, otherwise they will play our two Final Fantasy players who have been introduced since that Final Fantasy.

Why should people who practice all forms of fighting technique after many months of training and invest a lot of time in a game all over again have to start with a second character because Square Enix's servers are ........ They must make sure everything works and stays working ???? We do the users pay for it ????

[Sneakaboo]

I'm having the feeling that the problem lies with SE and their servers, not so much with ziggo.
It is not the first time that this game is plagued by dc's and becomes unplayable because of lag.
The issue is only with ARR , no other online game seems to have this issue.

[Mokkis]

I'm having the feeling that the problem lies with SE and their servers, not so much with ziggo.
It is not the first time that this game is plagued by dc's and becomes unplayable because of lag.
The issue is only with ARR , no other online game seems to have this issue.

I called Ziggo today to ask about this issue, and even pointed them towards a very specific IP that my packets get routed through to get to the EU SE Servers (213.46.182.142) which has about 75% packet loss.
If I route to their NA servers everything is fine, and I can also play there without any issues.

For what it's worth, the Ziggo representative also said they noticed some issues with this specific network, and they would have their technicians work on it, but they couldn't give me any estimation on how long it'd take, or if this is even the problem causing this.

[Sneakaboo]

I called Ziggo today to ask about this issue, and even pointed them towards a very specific IP that my packets get routed through to get to the EU SE Servers (213.46.182.142) which has about 75% packet loss.
If I route to their NA servers everything is fine, and I can also play there without any issues.

For what it's worth, the Ziggo representative also said they noticed some issues with this specific network, and they would have their technicians work on it, but they couldn't give me any estimation on how long it'd take, or if this is even the problem causing this.

I've received a similar response from Ziggo long ago when ARR was 1 month out.
Same problems and they traced it back to it being a problem caused by SE their network/servers.
Eventually SE solved it themselves, but well here we are yet again.

[Matenka]

State/Country: Netherlands
ISP: Ziggo
When did the issue start happening?: since 17/7/2017
Frequency: continuously, only on my main Character
How often does the issue occur?: After I teleport. Or open any kind of window prompt. Or log in.
Location of your character: Shiva

Support replied with the following and maybe this will work for other people too, but it helped Suteki.

Access: Document\My games\FFXIV folder
Open: FFXIV.cfg in notepad or something similar as Admin.
Find: <Network Settings> and edit UPnP 1 to UPnP 0

Since we've done this she has been able to teleport normally, access retainers, access merchants and hasn't been 90kd so far.