The constant disconnects

[Waweri]

You guys move the servers 6000 km's south of where I live. And now I get poor connection and high ping in NA servers so I had to move off Faerie. I get 130 ping and excellent connection on Louisoix but now its 90002 for days with no reason or rhyme too it. There is just no winning.

[Zhexos]

Greetings,

Thank you for reporting this concern. We deeply apologize for any inconveniences you may be experiencing at this time, and would like to assure you that this is being investigated. In order to better investigate this, we would like to collect as much information as possible from those experiencing the problem.

If you are currently experiencing this issue, please try logging in now to confirm that you are unable to access your character. If so, please reply to this thread with the following information:

• State/Country:
• Date/Time:
  When did the issue start happening?
• Frequency:
  How often does the issue occur?
• Character Name/World:
  Please provide this if different from the one provided in your forum information.
• Location of your character:
  Please let us know which area your character is in.
• Steps:
  Please provide the steps taken before encountering this issue.

Thank you.

[Erudito]

Greetings,

Thank you for reporting this concern. We deeply apologize for any inconveniences you may be experiencing at this time, and would like to assure you that this is being investigated. In order to better investigate this, we would like to collect as much information as possible from those experiencing the problem.

If you are currently experiencing this issue, please try logging in now to confirm that you are unable to access your character. If so, please reply to this thread with the following information:

*stuff*

Thank you.

Yes! Finally! A word of recognition and some action! Personally, nothing has been wrong since the Thursday the 7ths hotfix. I am from Brynhildir. My sister plays during the day with her character on Siren and she has not had troubles today either. Let us see when its prime time on our EST time zone. Thank you for going into action against this issue, it was really disheartening.

[asukanyorai]

Hello Zhexos, there follows the info

• State/Country: Brazil/Federal District
• Date/Time: 07/07/2017
  When did the issue start happening? 4th of July 2017, after patch 4.01 maintenance.
• Frequency: Always
  How often does the issue occur? Always, every now and then the game disconnects, but if I queue for any instanced content, including dungeons, quests, guilhests, I will get a 90k error right when I enter the instance.
• Character Name/World: Kael Sunstrider, on Gilgamesh
  Please provide this if different from the one provided in your forum information.
• Steps: Log in the game, queue for any instanced content or stay in an area for 5 minutes or so and get a 90k error disconnecting from the game constantly.
  Please provide the steps taken before encountering this issue.

Thank you.[/QUOTE]

[Telanthropus]

State/Country: Canada, Newfoundland
Date/Time: Most recent one was about 5 minutes ago. Has been happening since I re-subbed three days ago, did not happen last year when I played.
Frequency: Varies, sometimes every 5 minutes till I give up, other times I can go an hour at a time, but constantly. Game is virtually unplayable most of the time, usually just severe lag in duties, but frequent disconnects in the over world.
Character Name/World: Vyraskha Nihaliae, on Cactaur.
Location of your character: Currently Coerthas, but happens everywhere.
Steps:
1. Log in
2. Do anything like talk to an NPC, initiate combat, walk, etc...
3. Disconnect with a 90002/90006.

As I mentioned before, I've done all the network troubleshooting and everything I can to ensure stability. No other game has this issue, and my local network connection is strong.

[Gentlemoth]

State/Country: Sweden
Date/Time: Ever since the server restart on the 5th July
Frequency: Constant. Upon teleporting, mounting up, fighting, geting into a dungeon, the game throws me out
Character Name/World: J'shrah Moth on Gilgamesh(aether)
Location of your character: No specific location, happens in every zone I go to
Steps: Tried restarting all hardware, computer. Tried changing DNS to google DNS. Eventually started using a VPN from north america, all problems disappeared since, but is not a viable long-term solution as I'm only using a free trial while waiting for the issue to be resolved.

Edit: Seems to be stable for me now without using a VPN.

[hcaballero86]

State/Country: Panama
Date/Time: 13/07/2017
When did the issue start happening? Since the release of SB was sporadic, but since the 4.01 patch has become daily to the point of not being able to play.
Frequency: always
How often does the issue occur? Always trying to connect
Location of your character: Currently in Kugane, but it happens anywhere
Steps: At the moment of connecting to my main character it takes several seconds on the loading screen before giving the 90006 error. On other occasions I get to see my character but I can not do any action and a few seconds error 90006.
This only with a character of my account, the others work without any problem.

Please help!!!!! Omega and my fc are making fun of me T.T

[Ridiant]

State/Country: UK - England
Date/Time: July 3rd - 6:00am GMT
Frequency: Every time.
Character Name/World: Ridiant Dragoncrest - Balmung
Steps: Able to log in and move throughout the world freely, however upon entering any dungeon, duty, or instances (Such as the new one to unlock the new raid) the disconnecting symbol appears next to my characters name and I can no longer deal damage, I am still able to take damage, see other peoples damage, talk in chat, and see others talk at this point and then get disconnected from the game soon after with a 90002 error code.
Thanks.

[Pypa]

State/Country:Florida, USA

Date/Time: 07/07/2017

When did the issue start happening? Since SB Launch

Frequency: Multiple times daily

How often does the issue occur?See Frequency

Character Name/World: Pypa Sacerdos / Sargatanas

Location of your character: Goblet W4 My House

Steps: Log in set DF que and ran to MB as I clicked it boom. Has happened after telelporting, entering/exiting raids, dungeons in fact all zoning. No R0 or warning just boom. PC hardline, Laptop wifi and ps4 hardline all same thing

[Steryn]

State/Country: Berlin, Germany
(ISP: Vodafone Kabel Deutschland [100mb/s down; 6mb/s up] fiber-connection; only one router to convert fiber-connection to ethernet-port)
Date/Time: Started occuring with the pre-release of Stormblood (16th June 2017)
Frequency: Multiple times per day
Character Name/World: Sereth Milbana
Location of your character: Duty's, dungeons, trials or during regular questing
Steps: This - more often than not - occurs before/during/after zone transitions; even if they are done by oher party members i.e. leaving at the end of a dungeon. Sometimes even without any specific steps needed too; just waiting around in a city can cause this.