NVIDEA Update has made the game unplayable

[Galanth]

Hopefully someone who is much more tech savvy then myself can help me out. About 4 days ago FFXIV has become completely unplayable for me. NVIDEA had an update that made the game give me the fatal directx 1000000. I was able to fix this by simply changing the settings to make the game play with my graphics card instead of the intel on board graphics.

Now, I finally don't get this error anymore but it's so laggy I can't even get into the loggin screen. When I go into the configuration screen on the main menu (which takes me 5 minutes to get to) it's showing I'm at 0-1 FPS. Under Display Settings the only option is MICROSOFT_BASIC_RENDER_DRIVER. This should be showing my graphics card right? I'm very confusing because I even disabled the onboard graphics from the hardware screen. I also confirmed that the preferred graphics card I have set is my NVIDEA card.

Does anyone have any advise on how I can fix this? It's very frustrating that the game was running perfectly just a few days ago. I have tried to uninstall and reinstall my drivers, I even reinstalled the game with no luck.

[Galanth]

An update to this:

I tried rolling back to the previous driver version, but it did not fix the issue. The problem definitely seems like the game won't use my graphics card.


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 1.8.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12147.457MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14003.457MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 919.546GB SYSTEM_FREEDISC_SPACE 849.825GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Microsoft Basic Display Adapter
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP
SYSTEM_GRAPHICS_MAKER (Standard display types)
SYSTEM_GRAPHICS_VRAM 0.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6073.729 MB
SYSTEM_GRAPHICS_DAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (64Hz)
SYSTEM_GRAPHICS_DRIVER Unknown
SYSTEM_GRAPHICS_DRIVER_VERSION Unknown
SYSTEM_GRAPHICS_DRIVER_DATE 6/21/2006 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE unknown
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce 940MX
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce 940MX
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8094 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_55aa7dc025b2ca60\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_55aa7dc025b2ca60\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_55aa7dc025b2ca60\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_55aa7dc025b2ca60\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 5/1/2017 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek Audio)
SYSTEM_SOUND_DEVICE_ID {29DA7ACF-9F8F-4505-8493-D9DBC92199C8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7751
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/24/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B48689E0-8CA4-11E6-8003444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {871F3A00-BBEE-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B48689E0-8CA4-11E6-8004444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8006444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-800A444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87983A90-BBEE-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-800E444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8010444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8012444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8014444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8016444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {879ECA40-BBEE-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8017444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8019444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-801B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-801D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-801F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8021444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8024444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8027444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-8028444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B49779D0-8CA4-11E6-802A444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B499EAD0-8CA4-11E6-802C444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B499EAD0-8CA4-11E6-802E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B499EAD0-8CA4-11E6-8030444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B499EAD0-8CA4-11E6-8033444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[caelumsixsmith_2ndComing]

I don't think there's anything I can do to help, but I would highly recommend you specify which GPU you have (there are plenty of NVIDIA models out there). That will be crucial to anyone capable of helping. For example, I have a GTX 1050Ti and I can still play the game after the update. In fact, I updated because my FPS was capping at 59, which I associated with f.lux ( a program that makes the screen color temperature warmer). I updated just in case that would help stabilize f.lux and whether that was the case or not, my FPS is steady at 60. Very rarely falls.

[Aladire]

I too have the latest drivers, the one from June 29, 2017, and the game is running fine for me.

I did noticed that you have old sound drivers. Since the graphic card have HDMI, which sends sound, I am not sure if the really old drivers can be conflicting. Try updating those too.

[Galanth]

Thanks for the advise, updating the drivers for my sound didn't work either.

The graphics card is a NVIDIA GeForce 940MX. I have the 6/27/2017 version installed now.

What makes this whole thing so weird is the game was running just fine a week ago. I know it's not server lag or a bad internet connection because the opening movie is choppy (literally playing at 0-1 FPS) and I believe that is a client side thing.

[Aladire]

How did you update? Just installed the drivers normally?

There is an option when you select custom to do a clean install. Maybe there is a configuration in the profile from an older driver that is causing the problem. (The reason for this suggestion is that the physic engine was updated. It has been awhile since Nvidia updated that.)

Also, if you can, see if you have another cable to test with, that is if you are using HDMI or Display Port. Those cables send data back to the computer that DVI and VGA do not. Maybe the cable is bad too.

[Dzian]

I think your version of Windows 10 (1703) is the creators update. Which is something loads of gamers have been having issues with and is quite notoriously broken. This then then leads me to suspect that is the issue not your graphics drivers at all.

The windows 10 creators update killed a lot of peoples systems, used abnormally large amounts of cpu usuage. excessively long start up times, memory leeks. killed gamepads, sound devices, ultra latency and low fps in games.. All kinds of issues making many peoples systems completely unusuable.

few links on the subject for you to read:-
G-Force Forums ,
Reddit and
Superuser
there's literally thouaands more to be found on google including Steam, Ea even the WoW forums..

What many people have done myself included is format our systems reinstall an earlier windows build and disable windows update entirely. but you'll probably see a lot of people saying they've done this if you read through those links and search around on google

[Galanth]

You might be right about the creators update. When the game is running my CPU usage is at 100%, which is crazy since my laptop is pretty decent (Dell inspiron 17-7778).

At this point i'm considering just reinstalling Windows, this is ridiculous.

[Lithiela]

I had a similar issue with my pc. Windows stopped recognising my video cards. I fixed it by going into the device manager and uninstalling my display adapters, then rebooting and reinstalling my drivers. Hope this helps.

[Aladire]

I am shocked to hear so much problems with creator's update.

For me, I have that version, which is 1703, and yet when I play the game, my i7-6700k sits at 12-20% usage. I am getting 258fps on the start screen and I even got more fps in the game. I was getting only 58, but now I am getting 64. My computer still takes the 4 secs to load from the BIOS and 2 seconds to load the OS.

But, just like he said, if you are seeing these problems, then maybe your configuration is not working well with the creator's update.