Im an old player been player before a realm reborn and quit after the relaunch

my brother started my account for me again so we can play he thought i could get a free server transfer that didnt work out it has to be in the congested status but every time i log into my server ragnarok the server is so congested my character data cant be seen and the q is over 500-2000 and never lets me log in i paid to play but cant for 2 days can you please put ragnarok on congested so i can switch when i was playing it wasn't an eu server either im in NA