Hi there. Healer main here.

So the queues have been totally awful since Stormblood's launch because RDM and SAM are super cool and everyone wants to play them, including me, who would love nothing more than to be binging RDM with everyone else. However, the imbalance divide between heal/tank and DPS is so awful that I feel too guilty to really do much DPSing. Seeing all my DPS friends struggle to get queues, I leveled AST first just to help everyone out because I knew how bad things were gonna be in this regard.

I think that they need to add some kind of good noodle star system essentially so that if you play heal/tank you get priority queues if you queue as a DPS afterwards. Kind of a karma balance. Similar to how in LoL, if you support in Draft Pick, you're guaranteed not to be autofilled into a role you don't want and given priority to what you like when you queue afterwards. I think adding something like that might help to make everyone's lives a little less miserable.