Buying Crysta did not work got the same error. Had to get a game time card. It is 12:48 CST and chat is unavailable still. Email support says it will take 48 hours to respond. You would think square enix would help me, ffs all im trying to do is give them money so she can play the damn game. Issue I have now is she cant use her extra retainers cause its giving me the same damn error.