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  1. #1
    Player
    ValisAsha's Avatar
    Join Date
    Jun 2017
    Posts
    5
    Character
    Tira Malbon
    World
    Diabolos
    Main Class
    Summoner Lv 59

    Two Computers; One Account - How do I avoid locking myself out?

    As the title suggests, I have two computers. I have a desktop in a room that gets hotter than the sun when the temperatures climb, and a laptop that I use to retreat into a cooler spot in my house during these times. I wanted to play FFXIV on the laptop during such a time (I mainly play on the desktop), downloaded the game and installed it, but when I went to sign in it immediately locked down on me. I don't want to have to deal with the headache of having to reset my password every bloody time I want to play the game on either computer, temperature depending. Is there any way to make the game recognize my two computers so that it won't do this to me every time I want to play the game?
    (0)

  2. #2
    Player
    MomomiMomi's Avatar
    Join Date
    Aug 2014
    Posts
    2,527
    Character
    Momomi Momi
    World
    Behemoth
    Main Class
    Alchemist Lv 90
    After you reset password once or twice it will recognize your other login location.
    (0)

  3. #3
    Player
    Taika's Avatar
    Join Date
    Mar 2011
    Posts
    2,237
    Character
    Purple Rain
    World
    Sophia
    Main Class
    Arcanist Lv 32
    Use the security token app. It's a good idea in any case.
    (7)

  4. #4
    Player
    Greedalox's Avatar
    Join Date
    Jul 2015
    Posts
    1,285
    Character
    Blufnix Greedalox
    World
    Diabolos
    Main Class
    Machinist Lv 90
    That's weird. Every other week I have to play on a laptop as I travel and I have zero issue playing between the 2. All I do is transfer my UI settings when I change over.

    Do you have an authenticator? I'm wondering if you not having an authenticator would result in it not trusting you moving computers? That would be my only guess for you being locked out.
    (1)

  5. #5
    Player Lexia's Avatar
    Join Date
    Aug 2013
    Posts
    3,509
    Character
    Lexia Lightress
    World
    Balmung
    Main Class
    Ninja Lv 86
    Use security token and won't have to worry about get accounted locked and having to change password.
    (1)

  6. #6
    Player
    Pixiehawk's Avatar
    Join Date
    Mar 2011
    Posts
    220
    Character
    Pixie Hawk
    World
    Hyperion
    Main Class
    Red Mage Lv 80
    I've never had that issues, and play on either mine or the hubbys laptop, as well as the PS4. Do you have the token?
    (1)

  7. #7
    Player
    Vespar's Avatar
    Join Date
    Mar 2011
    Posts
    2,762
    Character
    Leyna Crosse
    World
    Goblin
    Main Class
    Summoner Lv 100
    As everyone else has mentioned. If you have a security token, or the security token app on your cellphone you shouldn't need to worry about that issue again. just understand if you choose to use the token/app, you will need to have access to the token/app everytime you choose to log in. So if you travel, make sure you take it with you!

    (Also, for the iOS/Android app version, MAKE SURE YOU WRITE DOWN AND SAVE THE RECOVERY CODE unless you wanna spend a long time on the phone waiting to recover your acct should you ever lose your phone, remove the app or get locked out of your acct for whatever reason.)

    Regardless, the token/app offer an extra layer of security to ensure you're acct never gets hacked and also enabling a token will allow you to choose one of the Aethrytes in-game as a free destination that will cost ya ZERO gil.
    (1)
    Last edited by Vespar; 06-28-2017 at 07:39 AM.

  8. #8
    Player
    ValisAsha's Avatar
    Join Date
    Jun 2017
    Posts
    5
    Character
    Tira Malbon
    World
    Diabolos
    Main Class
    Summoner Lv 59
    Okay, so it sounds like I should look into this token thing. Oi vey does Square like taking my money. Ah well. Thanks everyone, hopefully this works.
    (0)

  9. #9
    Player
    Lyshell's Avatar
    Join Date
    Aug 2013
    Posts
    228
    Character
    Tobias Lashell
    World
    Cactuar
    Main Class
    Marauder Lv 90
    Quote Originally Posted by ValisAsha View Post
    Okay, so it sounds like I should look into this token thing. Oi vey does Square like taking my money. Ah well. Thanks everyone, hopefully this works.
    Or download the free app version for a smart phone or tablet. But hey if you want to spend money more on you person.
    (1)

  10. #10
    Player
    Greedalox's Avatar
    Join Date
    Jul 2015
    Posts
    1,285
    Character
    Blufnix Greedalox
    World
    Diabolos
    Main Class
    Machinist Lv 90
    Quote Originally Posted by ValisAsha View Post
    Okay, so it sounds like I should look into this token thing. Oi vey does Square like taking my money. Ah well. Thanks everyone, hopefully this works.
    It's free on your phone.
    (1)

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