I put in a character transfer from Balmung to Omega that failed entirely and has prevented me from logging in at all for the past two days.

I cannot access ANY of my characters on Primal, Aether, or Chaos because of the one single character transfer I applied for. And apparently since that transfer failed, the servers still have all my data in limbo right now preventing me from actually logging in because it's throwing me the "your character data is being transferred error".

I've spoken to customer support in three different ways and the closest I've gotten to a reaction was something vague about "being escalated to Japan", so yes, we do deserve an explanation for this utter breakdown in service for so many people.