Eorzean Symphony Concert Ticket Help

[Katalyn]

Hello,

I bought tickets last month for the L.A. show which is next month. My order has been in payment accepted status since 4/14, and my card was charged. I've reached out to La Fée Sauvage - La Boutique last week and this week by the only means I can find which is their email, info@wildfaery.com, for an update on my order, but I have gotten no response so far.

I was wondering if anyone has successfully contacted them? If so do you have a direct name or number you can share? I'm getting nervous as I'm not local to L.A. and the main purpose of traveling there is to attend this concert, but I have no idea if/when I'll get tickets.

[Krokov]

Did you order physical tickets?

[Kuutamo]

It took 10 days for Wild Faery to reply to me last time I emailed. What does it say when you go into your account status for it?

[Katalyn]

@Krokov Yes, physical tickets.

@Kuutamo Thank you for sharing your experience. I guess its still possible they will respond if they are taking a week and a half to reply to emails. My account page shows the status as "Payment Accepted."

[Fhaerron]

Can't you do phone support?


I have no experience with this particular case and I also don't live in the U.S. but usually phone support is faster.

[Krokov]

Do they have a phone support number or is it just email as a way of contacting them?

[Katalyn]

@Fhaerron & @Krokov The only way I've seen on their website for contacting them is an e-mail, or I definitely would call. I was hoping someone here might have a number or contact from a previous interaction with their support, but it seems I might have to wait a little longer and then do a chargeback if they don't respond.