We deserve a compensation

[Andevom]

Read the ToS. You accepted the possibility of your play being disrupted when you signed up.

[Jetstream_Fox]

Read the ToS. You accepted the possibility of your play being disrupted when you signed up.

Emergency maintenance/scheduled maintenance, and isp issues are understandable, but when the service is interrupted by malicious attack and bad game design that's a little bit different. Remove the DDoS and you still have a bottleneck issue that broke the apparent "new and better" servers, that issue is something SE can own judgement for.

A ToS isn't a bible or official law, within that ToS it also states they don't give you refunds, I can attest to that being false, and it also states about using 3rd party software which half the population uses, and hardly ever receive any type of discipline.

[PharisHanasaki]

Emergency maintenance/scheduled maintenance, and isp issues are understandable, but when the service is interrupted by malicious attack and bad game design that's a little bit different. Remove the DDoS and you still have a bottleneck issue that broke the apparent "new and better" servers, that issue is something SE can own judgement for.

A ToS isn't a bible or official law, within that ToS it also states they don't give you refunds, I can attest to that being false, and it also states about using 3rd party software which half the population uses, and hardly ever receive any type of discipline.

4. BILLING PROCEDURES AND RECURRING TRANSACTIONS
4.1 [...] All FFXIV Subscription Fees are billed in advance. All FFXIV Subscription Fees are non-refundable, with the limited exception in Section 4.7 below.

4.7 Refunds in Exceptional Circumstances Only. The entirety of your FFXIV Subscription Fee is applied by Square Enix to the FFXIV Service Account on the day that it is charged. All charges related to the Game are non-refundable unless third-party criminal activity is involved, as determined by Square Enix.[...]

[Fyce]

4. BILLING PROCEDURES AND RECURRING TRANSACTIONS
4.1 [...] All FFXIV Subscription Fees are billed in advance. All FFXIV Subscription Fees are non-refundable, with the limited exception in Section 4.7 below.

4.7 Refunds in Exceptional Circumstances Only. The entirety of your FFXIV Subscription Fee is applied by Square Enix to the FFXIV Service Account on the day that it is charged. All charges related to the Game are non-refundable unless third-party criminal activity is involved, as determined by Square Enix.[...]

This has nothing to do with refunds. Nobody is asking for a refund of their game or subscription time.
A compensation isn't the same thing as a refund.

[PharisHanasaki]

This has nothing to do with refunds. Nobody is asking for a refund of their game or subscription time.
A compensation isn't the same thing as a refund.

I quoted someone above. This wasn't a reply for the tread :>

[Jetstream_Fox]

4.7 Refunds in Exceptional Circumstances Only. The entirety of your FFXIV Subscription Fee is applied by Square Enix to the FFXIV Service Account on the day that it is charged. All charges related to the Game are non-refundable unless third-party criminal activity is involved, as determined by Square Enix.[...]

And here is a reason why people shouldn't quote things when they don't understand.

1. No 3rd party criminal activity happened with my account.

2. SE double charged my account and had zero shipping or invoice number to provide my bank or myself about said second purchase.

3. SE refused to refund me until a written statement by my bank proved what they already knew to be true.

4. Which my bank obliged and sent off whatever official form and transaction log they have access to, which resulted in me waiting 3 days for a response that came back and told me I was refunded due to a technical issue within SEs billing system.

So, your white knight attempt failed, SE refunded me for something that wasn't criminal. Funny how you didn't even try to bring up parsers being a direct violation of the ToS and only tried to self validate yourself and SE with their awful policies.

[PharisHanasaki]

snip

What do parsers have to do with this thread at all? That's why I didn't even bother replying to that. I was merely saying that the ToS does indeed mention the fact that they won't refund. Sure, there are definitely cases where they do, but in the end, as the ToS mentions, it will be determined by Square Enix.

[Valkyrie_Lenneth]

They have given compensation in yhe past, when the game was literally unplayable. It currently is not.

[Freyar]

They have given compensation in yhe past, when the game was literally unplayable. It currently is not.

Pretty much. I'll just go do something that doesn't need the duty finder.

[Morzy]

Go level gathering and crafting classes. Don't sit here and tell me it's unplayable when you refuse to do something else in the game.