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  1. #1
    Player Lexia's Avatar
    Join Date
    Aug 2013
    Posts
    3,509
    Character
    Lexia Lightress
    World
    Balmung
    Main Class
    Ninja Lv 86
    SE can't help you with problems of another retailer, you will have to take it up with green man gaming to get your SB key.
    (0)

  2. #2
    Player
    barkinsagin's Avatar
    Join Date
    Jun 2017
    Posts
    5
    Character
    Lavy Greyhart
    World
    Omega
    Main Class
    Bard Lv 70
    What if they don't give me the code I paid for? Is SE just gonna leave me like that? I bought the expansion, and I have proof. Why can't SE just activate Stormblood for me? That's not how you should treat your customers.
    (0)

  3. #3
    Player Lexia's Avatar
    Join Date
    Aug 2013
    Posts
    3,509
    Character
    Lexia Lightress
    World
    Balmung
    Main Class
    Ninja Lv 86
    Quote Originally Posted by barkinsagin View Post
    What if they don't give me the code I paid for? Is SE just gonna leave me like that? I bought the expansion, and I have proof. Why can't SE just activate Stormblood for me? That's not how you should treat your customers.
    Except you not really a customer of SE when it comes to this as SE doesn't actually sell the game or expansion. Even their branded store not even run by them it run by a 3rd party. So trying to say SE is treating you badly is not the case.
    (0)

  4. #4
    Player
    LunaFaye's Avatar
    Join Date
    Apr 2014
    Posts
    1,037
    Character
    Luna Faye
    World
    Leviathan
    Main Class
    Weaver Lv 51
    Quote Originally Posted by barkinsagin View Post
    What if they don't give me the code I paid for? Is SE just gonna leave me like that? I bought the expansion, and I have proof. Why can't SE just activate Stormblood for me? That's not how you should treat your customers.
    It's like going to MC Donald's and ordering chicken nuggets, then driving to Burger King trying to return these, calling and blaming Carls Jr. for not caring about their customers.

    If you purchased the game from a third party vendor/retailer, you will have to deal with them and their customer service. As others have mentioned, SE can't and won't and shouldn't do anything about that, you did have the option to purchase the game from SE itself, but you didn't. Not saying SE's store was a better option since we know the problems that occurred with that, however they can only give their customers the service and not people that haven't even purchased the product off them.
    (1)