Please help! I don't have SB code eventhough I preordered it.

[Lexia]

SE can't help you with problems of another retailer, you will have to take it up with green man gaming to get your SB key.

[barkinsagin]

What if they don't give me the code I paid for? Is SE just gonna leave me like that? I bought the expansion, and I have proof. Why can't SE just activate Stormblood for me? That's not how you should treat your customers.

[Lexia]

What if they don't give me the code I paid for? Is SE just gonna leave me like that? I bought the expansion, and I have proof. Why can't SE just activate Stormblood for me? That's not how you should treat your customers.

Except you not really a customer of SE when it comes to this as SE doesn't actually sell the game or expansion. Even their branded store not even run by them it run by a 3rd party. So trying to say SE is treating you badly is not the case.

[LunaFaye]

What if they don't give me the code I paid for? Is SE just gonna leave me like that? I bought the expansion, and I have proof. Why can't SE just activate Stormblood for me? That's not how you should treat your customers.

It's like going to MC Donald's and ordering chicken nuggets, then driving to Burger King trying to return these, calling and blaming Carls Jr. for not caring about their customers.

If you purchased the game from a third party vendor/retailer, you will have to deal with them and their customer service. As others have mentioned, SE can't and won't and shouldn't do anything about that, you did have the option to purchase the game from SE itself, but you didn't. Not saying SE's store was a better option since we know the problems that occurred with that, however they can only give their customers the service and not people that haven't even purchased the product off them.