Lost stormblood access

[TheDraco4011]

3 codes, not physical copies, were bought by my friend from gamestop with his card. How the hell are we suppose to get the real codes now? This is ridiculous there is absolutely no reason to separate early access code that you bought for 40$.

[flanagan]

i resolved in this way (sorry for my english ) everyone have to go where bought game in proper platform ff14 store steam eccecc click on own copy recently bought and redem new code after apply that new code on mog station account where ask to put it (same as early access) hope work for all like me worked.

[TubaNerd]

Hi all,

I read all of the instructions for claiming your download code through a 3rd party vendor (GameStop, Amazon, etc.) I checked every single folder in my email in regards to an email from Square Enix with a new code, and no such email exists. I play on PS4 and there was no new code sent to me. Lost my access to StormBlood this morning. Does anyone have any advice?

(I've read all of the instructions in this post and I've read every single reply.)

[barkinsagin]

I can't even access the code. I can neither get mails from Green Man Gaming, nor remember my password. I have no way of activating Stormblood. I can't think of any other solution than Square Enix manually activating Stormblood for me.

[SecretCrowds]

Hi all,

I read all of the instructions for claiming your download code through a 3rd party vendor (GameStop, Amazon, etc.) I checked every single folder in my email in regards to an email from Square Enix with a new code, and no such email exists. I play on PS4 and there was no new code sent to me. Lost my access to StormBlood this morning. Does anyone have any advice?

(I've read all of the instructions in this post and I've read every single reply.)

Did you buy the physical or digital copy for PS4?

What is a PSN Promotion Code?
A PSN promotion code is a 12-digit code used to register the PlayStation®4 version of a product via the PlayStation™Network (PSN). This code can be found printed on the manual which comes with the physical package. Promotion codes cannot be reissued, so please store them carefully.
Those who purchased the digital download version of the game will not need to manually redeem a promotion code as the full game entitlement was automatically linked to their Sony Entertainment Network account at the time they purchased the game.

As seen above, if you bought the digital version, it should be automatic. If it is not working, then you should indeed contact support.

If you bought the physical edition, then read the quotes below.

PlayStation®4 Version

* Registration is scheduled to become available on Monday, June 19, 2017 from 16:05 (BST) / 15:05 (GMT).
* Promotion code registration is not necessary for digital downloads. Proceed to Step 6.

1. Sign in to the PlayStation™Network with the Sony Entertainment Network Account that you use to play FINAL FANTASY XIV.

2. Launch the "PlayStation®Store," then select "Redeem Codes" from the bottom of the left-side option menu.

3. Enter the promotion code in the field that appears.

4. Confirm that the promotion code matches the product you wish you register.

5. The product license will now be connected to your PSN account.

6. Launch FINAL FANTASY XIV and follow the instructions that appear.

7. You will see the products not yet registered to your Square Enix Account. Select the product you wish to register, then select "Next."
* If several products are displayed, you will be returned to this screen after completing Step 9.

8. You will see the service accounts onto which you can register the Stormblood expansion. Be sure to select the account that has the characters with which you wish to play the expansion.

9. Your selected service account will now be displayed. Please confirm that this is the correct account.
* Registering Stormblood to the wrong account will prevent you from playing the expansion with your preferred characters.

10. Selecting "Next" on the screen below will complete the registration process.

If you bought [EU/PAL] FFXIV: Stormblood PlayStation 4 Standard Edition (Physical Versions), then read the following post by SE.

Hello there!

The issue regarding redeeming the codes on the physical versions of the Standard Edition of Stormblood for PS4 has now been resolved.

Some of the players who bought the PS4 Standard Edition of Stormblood are experiencing issues when redeeming their game code on PSN. When redeeming the codes, they are displayed either invalid or as Early Access. We apologise for any inconvenience this may have caused and thank you for your patience.

• Players who haven’t redeemed their game code included in their game package by 17:00 (GMT)/18:00 (BST) on June 20th can do so via the usual process by following these instructions.

• If you pre-ordered the game but did not redeem your early access code by 17:00 (GMT)/18:00 (BST) on June 20th, you will need to contact the Support Centre in order to obtain your early access bonuses. The game code included in your package will remain valid for the FFXIV: Stormblood entitlement.

• If you redeemed your game code before 17:00 (GMT)/18:00 (BST) on June 20th and only received the Early Access entitlement, please contact the Support Centre to have the relevant entitlement added to your account via this form.

Best,
Lakukisu

[SecretCrowds]

I can't even access the code. I can neither get mails from Green Man Gaming, nor remember my password. I have no way of activating Stormblood. I can't think of any other solution than Square Enix manually activating Stormblood for me.

Your first course of action should be contacting GMG, since you bought it from them. I would start with getting access to the GMG account you used to pre-order the game.

[Blade2032]

I'm having the same issue on the PC (purchased through Steam). Gaming was working fine up until this morning, now it says I no longer have Stormblood on my account. I tried pasting in the "Stormblood Standard Edition" key from Steam into my Mogstation account, and all I get is INVALID KEY each time (though the pre-purchase key worked fine on the 16th). Steam doesn't seem interested in helping me, just saying to contact SE, but they don't seem to be available until Monday morning. Very frustrating.....

[Niurok]

On the mog station page is the 3 blue buttons at the bottom of the screen one being registration which I think is the middle option. I think what ppl are getting confused on is that the correct option is at the top of the page in gold. At least for me it was. Click that then put in the 3rd code sequence and your good to go. Also don't trash emails you get from purchasing stuff, its like a no brainer...

[MifuneMotochika]

I've gone through the multiple threads about this, and went through all the instructions for resolving this, but I honestly can't get this figured out.

I purchased the PS4 CE off the SE store and I've unlocked the key from my order which gave me the activation key from the SE store, which then gave me the promotional key, which unlocked preorder bonuses and early access on my PS4 account. And that's as far as it went. I haven't received anything additional, and none of those codes are valid for anything else.

Tried emailing and getting chat help with support, and never got back to about the situation. So is there something I'm missing here?

[Bazzilicious]

Preordered a digital copy from GameStop. Early access and whatnot worked smoothly. The purchase was made through my sibling's account and they claim they haven't seen any email regarding a new registration code. Is this process supposed to be automatic for me? Or is that only if I purchased the game through PSN?