Lost stormblood access

[SecretCrowds]

I've gone through the multiple threads about this, and went through all the instructions for resolving this, but I honestly can't get this figured out.

I purchased the PS4 CE off the SE store and I've unlocked the key from my order which gave me the activation key from the SE store, which then gave me the promotional key, which unlocked preorder bonuses and early access on my PS4 account. And that's as far as it went. I haven't received anything additional, and none of those codes are valid for anything else.

Tried emailing and getting chat help with support, and never got back to about the situation. So is there something I'm missing here?

Your code should be in the physical CE itself. If you bought the physical version, the code won't be in an email or on the SE Store. It comes together when your package arrives. If it is missing, then contact SE.

[MifuneMotochika]

Your code should be in the physical CE itself. If you bought the physical version, the code won't be in an email or on the SE Store. It comes together when your package arrives. If it is missing, then contact SE.

Yeah, I figured as much. Was kinda hoping it wouldn't be the case, as I actually got a weekend to really get into Stormblood. But much like other people in this thread, I have to wait on my copy due to the fact I live in Canada and my copy was shipped literally the day of release.

Thanks for the reply though.

[Bazzilicious]

Preordered a digital copy from GameStop. Early access and whatnot worked smoothly. The purchase was made through my sibling's account and they claim they haven't seen any email regarding a new registration code. Is this process supposed to be automatic for me? Or is that only if I purchased the game through PSN?

[Lexia]

Is this process supposed to be automatic for me? Or is that only if I purchased the game through PSN?

Only if ordered directly off PSN is it done automatically.

[Bazzilicious]

Gotcha, thank you for clearing that up. Turns out this is going to be one hell of a headache as I just got off the phone with a complete ditz from my local GameStop... Learned my lesson. I'll stick with PSN and SE from now on.

[Svalitz]

Gotcha, thank you for clearing that up. Turns out this is going to be one hell of a headache as I just got off the phone with a complete ditz from my local GameStop... Learned my lesson. I'll stick with PSN and SE from now on.

SE is actually worse. at least you got a response and contact from a real live human being. SE provides nothing but robotic canned " FAQ help" e-mails.

[Bazzilicious]

SE is actually worse. at least you got a response and contact from a real live human being. SE provides nothing but robotic canned " FAQ help" e-mails.

Ugh, that's unfortunate. I'm literally at a loss. I haven't a clue what to do. The email address that is associated with the purchase I made through GameStop is barren. No code. Not an ounce of help from the phone call I made. (I'm not making a damn trip over there. Eff all of that) If only it were as simple as them honoring the fact that many of us preordered the game and had early access while it was available? >_>

My nerves are bad...

[Winterkiss]

I purchased a physical copy from Amazon and have lost my SB access! This is the weekend! Seriously?! Does anyone have any advice? I bought the PC Physical copy from Amazon and have no code until it arrives.... Amazon website says delivery on July 4.....

[Newbcake]

If you purchased the game through Steam like myself, your CD key is found on the game page. Just put that in at the mog station

[Svalitz]

I purchased the physical PS4 CE from the Square Enix Online shop and they have completely effed me.

I spent $45 on the "Priority Expedited Shipping" and they did not even bother to send it out till the 21st!

Now I am locked out of SB for the entire weekend (plus however long it takes for the package to clear customs and arrive) because I have no code on hand to register the game, and they have not answered ANY of my inquiries when I've opened support tickets through the shop.

Customer Service is abysmal and a joke, I want a refund on my shipping because this is ridiculous, what company sends out copies AFTER launch and then locks their players out of the game.

WHY ARE YOU NOT SENDING REGISTRATION CODES VIA EMAIL AS WELL. Get it together.