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  1. 06-24-2017 06:16 AM #1
    szalkerous
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    szalkerous's Avatar
    Join Date
    Nov 2015
    Posts
    101
    Character
    Lauralanthlas Kyiardi
    World
    Excalibur
    Main Class
    Bard Lv 70

    How long should I expect to wait for phone support?

    Has anyone else had to call into phone support recently? How long did it take?

    I've seriously been waiting for over an hour. Unfortunately my credit card is expiring and the completely awful billing site won't tell me why it refuses my new card info. Putting in an email support ticket for the 401 error yielded no help at all.

    Just curious if I'm going to reach anyone before support closes entirely.......

    P.S. Dear Square, at least give us hold music instead of this insanity-inducing ringing sound....
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    Last edited by szalkerous; 06-24-2017 at 06:19 AM.
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  2. 06-24-2017 06:23 AM #2
    Lexia
    Player Lexia's Avatar
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    Aug 2013
    Posts
    3,509
    Character
    Lexia Lightress
    World
    Balmung
    Main Class
    Ninja Lv 86
    I never use phone support for any business that offers chat support, which SE does offer.
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  3. 06-24-2017 06:39 AM #3
    szalkerous
    Player
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    Join Date
    Nov 2015
    Posts
    101
    Character
    Lauralanthlas Kyiardi
    World
    Excalibur
    Main Class
    Bard Lv 70
    It took me 1 hour and 28 minutes to get someone on the line. The silver lining is the gentleman that answered seems very adept and professional, so I hope to get my problem resolved quickly.

    If that helps anyone else....

    I didn't want to use chat support as I'm inevitably going to have to give out sensitive credit card information.
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