Hello -

I am getting a problem in my game that seems to be effecting others. The error received is "Unable to download patch files [30413][20402]" when I try to log in. It seems that the problem is something that is effected others when the Expansion "Heavensward" launched as well as now.

I watched a video from 12/29/16 and it seems to be similar to what I am experiencing. The Youtube video that I discovered that seems like is trying to resolve is: https://www.youtube.com/watch?v=vq2rJ4mGbDM - I also saw some info talking about using a program "CyberGhost 6" but hasnt helped.

I am a bit disappointment and don't have anyone to turn to to resolve this problem. If anyone has the time please contact me.

Thanks.