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  1. #1
    Player
    ViolaCadence's Avatar
    Join Date
    Mar 2015
    Posts
    6
    Character
    Viola Cadence
    World
    Balmung
    Main Class
    Archer Lv 60

    "FFXIV has stopped working"

    My game crashes every time I move near coordinates x:11 y:14 in "The Fringes" while using the DX 11client. I haven't run into this problem in any of the pre 4.0 areas over the many years I have played this game.

    It dumps me to desktop with a message that says "Final Fantasy XIV has stopped working.................A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

    In case if was a graphic driver issue I have installed different versions with a clean installation of the latest and older versions of NVidia drivers without any different outcome. I'm trying to test the DX9 client but the 4000 plus ques are causing quite a delay. I would rather use DX11 and have used it for years without problem before the 4.0 update.

    The event viewer log gives this information:

    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x59476950
    Faulting module name: ntdll.dll, version: 10.0.10586.672, time stamp: 0x580ee321
    Exception code: 0xc0000374
    Fault offset: 0x00000000000ee6fc
    Faulting process id: 0xf1e0
    Faulting application start time: 0x01d2eae0d68a6b83
    Faulting application path: E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 59ccf615-b21c-4a56-a549-aa2acf8cd8a8
    Faulting package full name:
    Faulting package-relative application ID:

    - System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2017-06-22T01:42:53.837680900Z

    EventRecordID 24175

    Channel Application

    Computer Viola-PC

    Security


    - EventData

    ffxiv_dx11.exe
    1.0.0.0
    59476950
    ntdll.dll
    10.0.10586.672
    580ee321
    c0000374
    00000000000ee6fc
    f1e0
    01d2eae0d68a6b83
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
    C:\WINDOWS\SYSTEM32\ntdll.dll
    59ccf615-b21c-4a56-a549-aa2acf8cd8a8

    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (10586.th2_release.170602-2241)
    SYSTEM_CPU Intel(R) Core(TM) i7-3960X CPU @ 3.30GHz (12 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS SIX7910J.86A.0537.2012.0723.1217
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32691.945MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 65459.945MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2793.856GB SYSTEM_FREEDISC_SPACE 2504.043GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2384.983GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 690
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 690
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 3911.375 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16345.973 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8253
    SYSTEM_GRAPHICS_DRIVER_DATE 6/7/2017 00:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {D55141B0-E8A9-47C5-B0BE-07F0DD52B48C}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6710
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/21/2012 00:00:00
    SYSTEM_SOUND Speakers (Creative SB X-Fi)
    SYSTEM_SOUND_DEVICE_ID {0BD8DC6E-5234-4D7A-91D6-CB9A4E64E777}
    SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0300.1004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/25/2010 00:00:00
    SYSTEM_SOUND SPDIF Out (Creative SB X-Fi)
    SYSTEM_SOUND_DEVICE_ID {EA60CA4B-1B1A-4263-9105-2C442D4801E7}
    SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0300.1004
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/25/2010 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8A286600-01E8-11E2-8003444553540000}
    SYSTEM_INPUT_NAME G510 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C9D7F7C0-305E-11E3-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga Hex
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C9D845E0-305E-11E3-8002444553540000}
    SYSTEM_INPUT_NAME Razer Naga Hex
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7F2C32A0-176B-11E4-8002444553540000}
    SYSTEM_INPUT_NAME Programmable Hotkeys
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8A2B4C30-01E8-11E2-8004444553540000}
    SYSTEM_INPUT_NAME G510 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Microsoft Edge
    NVIDIA GeForce Overlay
    Windows Shell Experience Host



    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-


    C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000A264
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000EE88
    C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 0000EB24
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000C014
    C:\Users\Viola\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 0000E518
    C:\WINDOWS\Explorer.EXE 0000BD50
    C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000EB00
    C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe 0000D924
    C:\WINDOWS\system32\ApplicationFrameHost.exe 0000EDA0
    C:\WINDOWS\system32\browser_broker.exe 0000EBA8
    C:\WINDOWS\system32\conhost.exe 0000EE94
    C:\WINDOWS\system32\sihost.exe 0000D6A4
    C:\WINDOWS\system32\svchost.exe 0000E830
    C:\WINDOWS\system32\taskhostw.exe 00009168
    C:\Windows\System32\RuntimeBroker.exe 00008BD4
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000E934
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000E950
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000BA08
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000F5B8

    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



    Browser Information
    - Name and version of the browser currently in-use: Microsoft Edge 25.10586.672.0
    - Internet Explorer Version: 11.962.10586.0

    ------------------------------------------------------

    I would appreciate any help with this problem. Thank you.
    (0)
    Last edited by ViolaCadence; 06-22-2017 at 12:09 PM.