My game crashes every time I move near coordinates x:11 y:14 in "The Fringes" while using the DX 11client. I haven't run into this problem in any of the pre 4.0 areas over the many years I have played this game.
It dumps me to desktop with a message that says "Final Fantasy XIV has stopped working.................A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
In case if was a graphic driver issue I have installed different versions with a clean installation of the latest and older versions of NVidia drivers without any different outcome. I'm trying to test the DX9 client but the 4000 plus ques are causing quite a delay. I would rather use DX11 and have used it for years without problem before the 4.0 update.
The event viewer log gives this information:
Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x59476950
Faulting module name: ntdll.dll, version: 10.0.10586.672, time stamp: 0x580ee321
Exception code: 0xc0000374
Fault offset: 0x00000000000ee6fc
Faulting process id: 0xf1e0
Faulting application start time: 0x01d2eae0d68a6b83
Faulting application path: E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 59ccf615-b21c-4a56-a549-aa2acf8cd8a8
Faulting package full name:
Faulting package-relative application ID:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2017-06-22T01:42:53.837680900Z
EventRecordID 24175
Channel Application
Computer Viola-PC
Security
- EventData
ffxiv_dx11.exe
1.0.0.0
59476950
ntdll.dll
10.0.10586.672
580ee321
c0000374
00000000000ee6fc
f1e0
01d2eae0d68a6b83
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
59ccf615-b21c-4a56-a549-aa2acf8cd8a8
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (10586.th2_release.170602-2241)
SYSTEM_CPU Intel(R) Core(TM) i7-3960X CPU @ 3.30GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS SIX7910J.86A.0537.2012.0723.1217
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32691.945MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 65459.945MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2793.856GB SYSTEM_FREEDISC_SPACE 2504.043GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2384.983GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 690
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 690
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3911.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16345.973 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8253
SYSTEM_GRAPHICS_DRIVER_DATE 6/7/2017 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D55141B0-E8A9-47C5-B0BE-07F0DD52B48C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6710
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/21/2012 00:00:00
SYSTEM_SOUND Speakers (Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {0BD8DC6E-5234-4D7A-91D6-CB9A4E64E777}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0300.1004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/25/2010 00:00:00
SYSTEM_SOUND SPDIF Out (Creative SB X-Fi)
SYSTEM_SOUND_DEVICE_ID {EA60CA4B-1B1A-4263-9105-2C442D4801E7}
SYSTEM_SOUND_DEVICE_NAME ctaud2k.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0300.1004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/25/2010 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A286600-01E8-11E2-8003444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9D7F7C0-305E-11E3-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C9D845E0-305E-11E3-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Hex
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F2C32A0-176B-11E4-8002444553540000}
SYSTEM_INPUT_NAME Programmable Hotkeys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8A2B4C30-01E8-11E2-8004444553540000}
SYSTEM_INPUT_NAME G510 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Microsoft Edge
NVIDIA GeForce Overlay
Windows Shell Experience Host
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000A264
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000EE88
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 0000EB24
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000C014
C:\Users\Viola\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 0000E518
C:\WINDOWS\Explorer.EXE 0000BD50
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000EB00
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe 0000D924
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000EDA0
C:\WINDOWS\system32\browser_broker.exe 0000EBA8
C:\WINDOWS\system32\conhost.exe 0000EE94
C:\WINDOWS\system32\sihost.exe 0000D6A4
C:\WINDOWS\system32\svchost.exe 0000E830
C:\WINDOWS\system32\taskhostw.exe 00009168
C:\Windows\System32\RuntimeBroker.exe 00008BD4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000E934
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000E950
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000BA08
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000F5B8
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Browser Information
- Name and version of the browser currently in-use: Microsoft Edge 25.10586.672.0
- Internet Explorer Version: 11.962.10586.0
------------------------------------------------------
I would appreciate any help with this problem. Thank you.